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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3439 reviews 68%
4 star 1008 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Longntxoovpos Y.
5 out of 5
3/13/2024
Blong was Great very helpful and informative.
Chad L.
2 out of 5
3/13/2024
Drew does a great job. I’d hire him for an employee for sure. When I drop my truck off, I expect it to come back the same way or better than when I left it. If the seat gets moved to accommodate your driver, move it back. If they need to adjust the steering wheel up and in to drive the vehicle, put it back. If there is some good reason that the lights need to be turned from auto to off, put them back to auto. If the temperature needs to be adjusted to low as it is driven to the wash and out of the garage, put it back to where it was. Please explain to me why all these adjustments were necessary to apply Auto Butler. If I am wrong, and it does need to be done, I ask that they put everything back to where it was. Or I will be more than happy to carefully maneuver the vehicle to where it needs to go. I have had nothing but good experiences at Rapids Honda. I am glad I get to work with Drew. I am just frustrated today with the 3 hour plus appointment that was supposed to be two. Then to have the interior as it was didn’t make me very happy.
Leon M.
5 out of 5
3/13/2024
Excellent service
Paulette C.
5 out of 5
3/13/2024
Always friendly customer service!
Mahad A.
5 out of 5
3/12/2024
Great man also Greta mechanic appreciate him for his help and all
Daniel L.
5 out of 5
3/12/2024
Michael was a great service advisor! Kept in touch with me while they were waiting for the part to come in. I Had questions and he answered all of them! 10/10 such a great guy
Justin T.
1 out of 5
3/12/2024
I brought in my car for an oil change with Mikey. Sadly there was a problem with the filter and was told to come back in so they could fix it. A quick hour later I was back at home. The next day I noticed oil all over my garage. I called Rapids Honda and got set up with Drew. Here I was told it would be a minimum of 144$ to fix because they couldn't find anything wrong. The next day I was told my filter was screwed in crooked. Umm… How could it be crooked when they already checked it 3 times? In addition, I did not have to pay the 144$ yet they used a half a tank of gas running it to make sure it did not leak again. This took a considerable time out of my weekend and led me to almost miss 2 shifts. Questioning whether or not to come back.
Mike H.
4 out of 5
3/12/2024
He let me know what services i need next time I appreciate that
Brian H.
5 out of 5
3/11/2024
100% recommend blong as a advisor. Very knowledgeable and easy to work with.
Donny P.
5 out of 5
3/11/2024
Great work, Blong was very helpful
Jason E.
5 out of 5
3/11/2024
Having met Chad for the first time during my recent service work, I found him to be extremely helpful and seemingly genuine in his recommendation for needed service. I felt I was provided with options and was not pressured to do any other work than what was essential. Overall great experience!
Yee C.
4 out of 5
3/11/2024
Micheal did a wonderful job. He noticed that I was waiting and asked to help me. I appreciated.
Steve D.
5 out of 5
3/10/2024
It went very smoothly very professionally. I think I’m very much great job.
Sonja A.
4 out of 5
3/10/2024
Very fast and complete
Bernice S.
4 out of 5
3/10/2024
Rest service!
Kevin M.
4 out of 5
3/10/2024
I i was satisfied with the work and will complere the survey.
Scott B.
2 out of 5
3/9/2024
Service person said they would have the car washed at the end of the service but it was not washed
Phyllis H.
5 out of 5
3/8/2024
Everything went very well and I was 100% satisfied thanks to the team
Michael F.
5 out of 5
3/8/2024
Amazing and easy!!!
Felicia V.
5 out of 5
3/8/2024
Chad was very helpful I appreciate his help. Thank you Mrs. Venson.

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