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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3499 reviews 68%
4 star 1020 reviews 20%
3 star 133 reviews 3%
2 star 224 reviews 4%
1 star 237 reviews 5%
Review Us
Sherri S.
5 out of 5
4/8/2026
Mikey was excellent today and the service actually took place faster than estimated! That’s very unusual and a nice surprise
James H.
5 out of 5
4/8/2026
None at this time.
Jayne H.
2 out of 5
4/7/2026
This has nothing to do with the actual person who tried to fix the update on my car. This has to do with the fact that there is an update that can’t be updated to my car. Apparently Honda knows they have an issue and they’re supposedly working on it but according to what I read and heard it’s been a year and they still don’t have it fixed or done a recall on it so I went to the dealership yesterday thought they updated my vehicle. Had to go back again today for them to work on it and then they told me that it can’t be updated at this time until Honda fixes the glitch again it’s not the Customer Service person‘s fault but I’m not very happy with Honda. I’ve got in 2026 trail sport passport and you think we could do the updates when they’re supposed to be done.
Dickie O.
1 out of 5
4/7/2026
The truck was sabotaged by the previous owner who traded it in,and the mechanics failed to see the damage to the 4 wheel drive train so I had to bring it back to rapids to replace and repair the vehicle so I was without my purchased vehicle for a week or so,a better inspection could have prevented the whole situation
Prasanthi V.
4 out of 5
4/7/2026
Service is too much delay even though we have scheduled appointments
Tammy L.
5 out of 5
4/7/2026
We are completely satisfied with Mikey and his service and professionalism. He always treats us very good and is very professional and respectful. He is outstanding! However we don’t have a warm fuzzy with our car so far.. it seems like we are constantly in there for a recall. We hope this improves as we love the Honda product.
Brent T.
4 out of 5
4/5/2026
My only suggestion is that it would have been nice to be told that this repair was covered only because it was due to a known manufacturer defect with the A/C. Otherwise the customer service was good.
Gary D.
5 out of 5
4/4/2026
Good job on service and time.
Vitalina B.
5 out of 5
4/4/2026
Everything went really well and quick! Super helpful!
Amal A.
4 out of 5
4/4/2026
I feel like I was charged high for the service
Lisa O.
4 out of 5
4/4/2026
Did they do a multi pt inspection?
Siri W.
5 out of 5
4/3/2026
Great service.
Jennifer B.
5 out of 5
4/3/2026
Again Michael was absolutely amazing to me! I truly appreciated his genuine care and attention to detail with my car. Definitely will be referring family and friends to Michael!
Juliana H.
4 out of 5
4/2/2026
Mike Estrada has been exceptionally helpful! He is professionally and always courteous. I respect his guidance in my questions, as I’m moving into year number 2 with a really nice car and awesome dealership! I appreciate each and everyone who is part of team. Today’s exterior warranty auto butler service looks amazing. I’m grateful- thank you kindly Rapids Honda
Janet F.
4 out of 5
4/2/2026
He helped me understand how to use Honda's text messaging system. He talked through all possible repairs with me and helped make a decision on which we're most crucial to get done.
Daniel C.
5 out of 5
4/1/2026
Michael did an excellent job and was very professional and accommodating
Yvonne L.
5 out of 5
4/1/2026
Ten out of ten stars ???? for Michael! The whole service department at Rapids Honda is awesome.
Sayeed M.
5 out of 5
4/1/2026
All good
Debra E.
4 out of 5
4/1/2026
Everything looks great. I loved the choice of music that was being played during my wait. It took 5 hours and 15 minutes which was over twice as long as the last time
Tony F.
2 out of 5
4/1/2026
All good. Just long visit. Having to go back and be told that I came in low with transmission fluid. I had previously checked b4 arrived and I was at the appropriate amount. Shouldn't be up to guest to solve issues after service

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