Mechanics and service advisor did a great job, however i’m rather upset and honestly confused as to how my leased vehicle thats only 2 years old is completely missing an extremely important safety feature, and I had to pay the cost to replace the part when it explicitly states in my lease agreement that repairs that I just had are not my responsibility as it isn’t normal wear and tear like tires, brake pads, oil changes etc. If the dealership has to eat the cost of maintenance because the warranty policy is not consumer friendly, I feel like due to these circumstances this repair should have been at no cost to me.
Matt is great. Kept me informed of what was going on.
Everything was great and clean place and good customer service thank you
I got my car maintenance done with Rapids Honda a few times now. Service writer/advisor Blong Xiong has been so helpful. He listened to my concerns and answered any questions I had. Blong was patient and very knowledgeable. I really appreciated that he took his time explaining what was going on with my car. My experience had been very positive. Thanks Rapids Honda/ Blong!
I brought my Car in for PART of the 100,000 service because the entire service is quite expensive. I dropped off my car the night before and noted on the envelope what I wanted. I also checked the box to call me about the service. No call. When the service was complete I was informed that the entire 100,000 service was performed with the commensurate cost. I’m happy that my car got the entire service but I am not happy that I was not consulted before performing it.
I will do that when I receive the request from the manufacturer.
Michael Estrada was great to work with
Please refer to text survey completed today. Excellent service this week from Shawn Richter and Team. I sited Professional Customer Service oriented Caring and Patient comments for the excellent plus visit to Rapids Honda Services received 2-17-2026. Very busy Team and very considerate of Customers needs.
Great guy and some of the best c-service I have ever experienced.
I dropped off my vehicle for Auto-Butler paint protection, rust prevention, and LoJack transfer. After the car was with your team from 9 AM to 5 PM, Matt informed me at pickup that the paint protection and LoJack transfer had not been completed, requiring an additional wait while they were finished. Matt explained these should have been done upon delivery. Since this was a transfer from your sister store, the services were never performed there either.
All went perfect, thanks everyone
A job well done says it all. Timely, thorough, respectful , a job done very well.
Shawn was extremely helpful. Thank you.
Two things that still need to be addressed but don’t have anything to do with Shawn
1)We went back in to pick up the handle but there was not time to have it put on. So, my husband took the handle and put it on himself. He was told that the installation fee would be refunded but that it couldn’t be done til the following day when Shawn was back in to process it. We were told someone would contact us and let us know it was finished but we haven’t been contacted yet.
2) After I left the dealership, a few hours later when I was driving the computer system did a hard reset that I have never seen happen before. The whole screen went black and it took a few minutes to reboot itself which was not ideal because I was using maps in the cities. The next day, the computer system again did the same thing. This is concerning and we are unsure why this would be happening after leaving the dealership. My husband asked about this when he was getting the handle and was told it would be noted on the account and they would let us know they had done that when they called to confirm the amount for installation put back on our card.
Mikey was very Friendly & Helpful!
Best service given. Nice customer service. I appreciate all!
Matt kept me informed during my oil change and tire rotation with other recommendations by the technician. He also went into my vehicle history and knew what wasn’t necessary.
You always make me feel important and so considerate
Thank you for doing a great job!
Matthew Wiring is the consummate professional. He provided well informed explanations of recommended services and responded quickly to my questions. He is very deserving of a raise!
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