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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3418 reviews 68%
4 star 1001 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 233 reviews 5%
Review Us
Marylea P.
4 out of 5
1/21/2025
Fast, friendly service. Drew was especially professional and helpful. Your dealership is lucky to have him.
Brian S.
1 out of 5
1/20/2025
Two things, less than 12000 miles and they are saying I should replace the battery, also said they did a multi point inspection where they did a fluid inspection and top off, windsheild washer fluid is completely empty, so now wondering how well they did the inspection
Sandy B.
4 out of 5
1/20/2025
Matt was very professional. He met me at my vehicle and asked me to wait for him at his work station. Matt reviewed my work request to confirm it was correct. He also told me he would be contacting me if they had any concerns or recommendations. When I picked up my vehicle he was, again, very polite and professional. I would recommend Matt to any of my friends. He made me feel valued and important.
Becca P.
2 out of 5
1/19/2025
Went and picked up my van and the error message we brought it in for is still there. Left rear door issue. Had to leave the van there for the weekend for it to hopefully be repaired Monday. The person who worked on it had left for the day so no one else was available to look at it.
Sonja S.
4 out of 5
1/19/2025
Matthew Wirig did an awesome job again with getting my oil changed and tires rotated
Tatyana P.
2 out of 5
1/19/2025
I didn’t get my car serviced but nice try?
Peggy A.
5 out of 5
1/19/2025
Matt was a very nice gentleman and very helpful and knowledgeable!!
Kiyomi J.
5 out of 5
1/19/2025
So far everyone I have interacted with there are super nice and professional and Matthew was no exception.
Jessica P.
2 out of 5
1/18/2025
Overall service was good but they forgot my car wash, which is free for me. I didn’t notice until I was almost home and I don’t live close so it wouldn’t make sense to drive all the way back. I had to make a separate trip and $15 for a car wash myself. I only mention it because in previous visits they’ve forgotten things too, such as removing the Rapids Honda sticker. Maybe they’re small things but it’s been continually happening.
David R.
4 out of 5
1/18/2025
Work was started on time and completed ahead of expected time. A great no-friction experience.
Akosua A.
2 out of 5
1/18/2025
It took close to 2 hours for an oil change. I lost my side hustle appointment and therefore wages. However, the staff were apologetic so I will let it go. Also why does my page say, the service is unpaid when I have receipt for my payment. Alot to work on. You can do it for I love your center. Looking forward to better service next time.
Tabitha A.
5 out of 5
1/18/2025
Well done
Manivong V.
5 out of 5
1/18/2025
It was a great experience
Ken K.
4 out of 5
1/18/2025
Matt is great, very helpful and immediately assisted me upon arrival. The mechanic team does a great job. I was in and out within an hour. Quick and reliable.
Vickie S.
5 out of 5
1/17/2025
Excellent customer service ????
Frederick G.
5 out of 5
1/17/2025
Drew is a great person to work with.
Sheila S.
4 out of 5
1/17/2025
Matthew did a great job of getting my vehicle serviced in a timely manner. Where I was sitting and waiting I could see the guy working on my car and he did it with efficiency and great effort. I’m very pleased with the service I receive from Rapids Honda.
Todd H.
5 out of 5
1/17/2025
Good guy
Linda R.
5 out of 5
1/17/2025
Michael took very good care of my car and answered all my questions.
Matt A.
5 out of 5
1/17/2025
I was completely satisfied with my service

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