Rapids Honda Auto Repair Service

When I first dropped off my vehicle around 11, the staff I spoke to were all friendly and helpful. I was told I would get a call when the vehicle was done. I was getting the auto butler coating reapplied. The card I received to tell me I needed it reapplied said it would take 3-5 hours. Once I got to the dealership Mikey told me I would receive a text when it was done. 5 hours came and went and I didn’t receive any text. I then called three times about the status of my vehicle. Once around 4:30, once around 5, and the other a little after 6. The first two times I got Mikey’s voicemail and left a message once. The third time I got a very rude salesman that told me the service center was now closed and to call back in the morning. I told him I had five children that need to be driven to school in the morning and needed it tonight. I was not told this would be an overnight service. I asked him if he could do anything to help me. He repeatedly told me he understood I was frustrated but couldn’t do anything. I kept telling him I needed a solution not understanding. He then started talking very slowly and very loudly, and repeated telling me he couldn’t help me. He was very rude, uncaring, and didn’t try to find me a solution. My husband finally drove up there and saw that our vehicle was done and in the parking lot. He spoke to the cashier and asked for the keys to the vehicle. After some negotiating with her, he was finally able to get our vehicle. If a representative is going to be answering the phones, they should seem like they at least care for their customers and want to help them. It helps keep business coming through the door. The people in the morning were very kind and helpful, the man I spoke to at night, not so much. I would have also appreciated at least some communication from Mikey throughout the day. We only recieved a text message after the fact when the vehicle was back in our possession.

Good customer service at drop off desk. Job was completed by estimate time.

Shawn was great as always.

As always, you guys are the best, thanks again!

Mikey does a great job helping with the questions I have and is accommodating to my needs

Matt have me a good explanation on the importance of regular transmission fluid change on the CRVs CVT.

Micheal Estrada ! is one of the best customer service parsons I ever met, He definitely deserves ten out ten

Before a customer drives a purchased car home for the first time, the sales person should explain the handles on the back of the steering wheel. The steering wheel buttons and the difference between the cooling system overflow and the windshield washer reservoir.

Matt was a great help with my car problems today. Please tell him thank you for being patient with me!

Thank you very much

Appreciate him taking care of a recall while I was in for the oil change. Had an appointment for three months down the road for that recall, and he took care of it at the same time. Also was told the recall repair would take theee hours when I booked that appointment, and he got it done in just over an hour with the oil change too.

Very friendly. On top of everything. Informative. Clear information. Thank you.

Shawn did a fine job. Unfortunately, Honda is a mess. No employee can make up for that.

Michael was great!

Michael was very helpful in getting my car serviced quickly as I was heading out of town. He also alerted me to other services that need to be done at a time when it’s more convenient for me. He was friendly, professional, and very accommodating.

Mike was great—I very much appreciate him!!

I was very satisfied with Mikey‘s knowledge, patients and service.

Very helpful and timely service. I'm very satisfied with the work performed and the issue was resolved. Will return for future maintenance and work.

Thanks for the amazing work ????

Loved that he informed of recommended services, but did not pressure at all to do the same day!