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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3418 reviews 68%
4 star 1001 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 233 reviews 5%
Review Us
Steve D.
5 out of 5
2/15/2025
Thank you very much
Jon K.
4 out of 5
2/15/2025
Matt Wirig is a great service advisor, always easy to contact and communicate with about my vehicles. I’ll definitely contact him when I need more service.
Anna O.
2 out of 5
2/15/2025
Extremely disappointed with our service visit today. The one positive is that our vehicle was ready to pick up earlier than expected, but that's where it ends. When we arrived at 7am for our appointment we were very clear with the gentleman that helped us, Shane, on how particular I am with my vehicle. I take significant measures to keep my vehicle like new and have the expectation that anyone servicing it will do the same. That was not the case today. My driver's interior door panel was gouged, the door jamb and exposed carpet were treated like a step, resulting in muddy boot prints and scrapes, and the label for my brand new Husky floor liner is gone, leaving exposed sticky glue for debris to stick to (the technician could have AT LEAST left the label in the vehicle for me to glue back in place). This is a brand new 2025 HR-V. I am very disheartened and do not plan on returning to Rapids Honda for future service needs or purchases. ***See Google review for photos following my service today.
Gerardo Z.
5 out of 5
2/14/2025
Great service!
Robert F.
5 out of 5
2/14/2025
All went well. Thank you
Anna W.
4 out of 5
2/14/2025
Great job! Had some weird sounds from the cabin vents after pick up, went back in and it turned out a ketchup packet had fallen into the system when the team checked the cabin filter. Were able to get it out no issue, back to normal. Felt pretty stupid on that one, but alas, thanks for the help!!
Courtney R.
5 out of 5
2/14/2025
Nice work
Bill S.
3 out of 5
2/14/2025
Chad’s many years of experience has paid off. He noticed my windshield was cracked and he reached out to me when my car was in for an oil change and offered to get the windshield replaced that day. I said that would be great and he made it happen.
Laurie D.
5 out of 5
2/13/2025
Thank you for taking care of my recall on my car. Everyone in the Service Department was very helpful and courteous. I'll be back.
Lee H.
4 out of 5
2/13/2025
Drew is wonderful to work with. He is able to explain to me what issues my car has as well as the confusing bill I received. Thank you, Drew !
Damaris A.
4 out of 5
2/13/2025
Michael was friendly, explained thoroughly what was supposed to be done and if I was interested in any of them. Told me how long it take and it was done before the time. Will l recommended him to other customers. Thanks Michael
Don B.
5 out of 5
2/13/2025
I was completely satisfied for A job well done
Dave H.
4 out of 5
2/13/2025
Matt did a great job, was flexible, and was able to get me a rental car when my vehicle was going to take longer than planned.
Eric E.
4 out of 5
2/13/2025
The oil change was done in a timely manner
Bonnie K.
5 out of 5
2/13/2025
Thank you
Robert S.
5 out of 5
2/12/2025
Great experience with Matt. He communicated everything and was very professional about it.
Nolan E.
5 out of 5
2/12/2025
Excellent service.
Elsa B.
5 out of 5
2/12/2025
Excellent service!
Bruce P.
1 out of 5
2/12/2025
Drew could have reset the tire pressure calibration himself and showed me how to do it. Instead he must have given the car to the mechanics and I waited at least 30 minutes. Also, I asked him to demonstrate how to open the key fob to replace the battery. He said it was easy snd then had to ask a mechanic how to do it when he couldn't. It would have been nice if he admitted it was harder than he thought.
Eric Z.
5 out of 5
2/12/2025
Attentive and kept me informed. Did a great job.

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