Sensed an attitude with him when I asked a question. Doubt that I’ll be back for anything.
Very professional, explained every step, polite and amazing customer service!
After I got home my boyfriend check all my fluids and the washer fluid was completely empty. They did not check my air filters which were check off as good and they are very dirty. The brake fluid was also below the minimum line. I have trusted my truck here and now I’m very disappointed with the service I received on Monday. I called and left a message with someone who said they would have Samuel Vega call me back but they did not. I am now quite concerned of anything was even done to my truck.
He was friendly & knowledgeable
Need to have Sam, service department, follow up on getting approval and parts for my RAV4 that was requested about a month ago.
He did exactly what has to be done!! It took anxiety off my mind knowing it was properly repaired
The service was excellent but the parts are very high. 155.00 for a cheap made plastic handle.
Everyone was courteous and helpful
The work was completed in a timely manner. We note improvement in gas mileage performance.
He was efficient, respectful and honest,
Chris is terrific and a valuable employee. Roseville Toyota is fortunate to have him!
I waited an hour and 20 minutes just to be told they were not going to fix my tire.
Very disappointed to find out that our maintenance services have been below par. Service Techs didn't even bother to clean the battery terminals on the previous services which caused major corrosion which caused the battery light to come on inside on a 2020 vehicle that we ended up cleaning up ourselves. The same thing happened on this last service. When we popped the hood we found that the Tech even left his tools in the engine. We had to show the tech how to clean the terminals. Makes us wonder what other shortcuts did the techs take during the past services. We trusted Roseville Toyota Service Department to provide quality service. Now moving forward, we will need to pop the hood before we leave the Service Department to inspect and ensure that the techs did actually complete the tasks based on the maintenance services.
My car was done very quickly, I didn’t have to wait to be helped, and valet brought my car around in less than 5 minutes. Excellent job!
Frustrating when technicians turn off headlights. Just had my tires checked. No reason to turn them off. We get used to them being on auto and this can cause problems when driving without realizing they've been turned off.
Great work, finished quickly! Thanks!
Peyton was very friendly and helpful.
They were wonderful!!!! But could no figure out why it’s no downloading so they still are trying to fix it. But Kyle and the service guy who was working on my car or doing more research to try to figure out how to fix it. And I understand technology can be a bit hard when it comes to diagnosing problems and fixing them.
Social