Norm Reeves Toyota of San Diego Auto Repair Service

Great service!!!

I appreciate the professionalism and the fact that it was nothing like the experience I had at Toyota of Lemon Grove.

Jessica rocks and so does the rest of the people I came inin contact with.

Good

Wanted to get a transmission fluid drain and fill. But was told. The fluid last the life of the transmission. This is not right in my opinion. Transmission fluid needs to be changed. On specific intervals. Transmission fluid doesn’t last forever.

Q is the absolute best. He’s the reason we buy Toyotas. He’s been our consultant since 2006. I trust him to tell me the truth about our vehicles and unlike other consultants will not try and sell me products or maintenance that is not needed.

Karina was very kind, explained all and answered my questions. Abdomen when car was completed.

Quick turnaround. Suggestions for future projects. Excellent shuttle service.

I felt that all you wanted was my money! And I’ve always been satisfied with your service!

Denise did a good job scheduling the work on our two vehicles. Her customer service skills are excellent.

Rchard is always polite and will answer all questions.

Richard was super great! It’s also disappointing that the air leak in my moon roof cannot be fixed. It’s annoying that in a relatively new car the sound is loud and disruptive to my driving experience. I love everything else about my RAV4, but the moon roof air leaks are known and disappointing that cannot be fixed.

Work was performed well. My original questions were answered upon my arrival.

Denise was real professional. Your store is real busy. I like the cool cars that you have. I’ll be back for sure. Take care of your employees! Take care -Tony

Excellent timely professional personable Thank you!

Every thing was done as it was supposed to be done.

Great service by this rep

Terrific service!!!!

Good customer service

I bought this car around December and the next day I started hearing noises when I reversed and intermittently for the next 2 months. Unfortunately, due to my busy schedule it took me ~2 months to get it checked out at the dealership. When I got to the dealership and told the worker about the noises I heard he said it was probably nothing and I should go home and bring it back if it happens all the time but I insisted it be inspected. Unfortunately it was found the break pads need to be replaced. I am disappointed I was sold a nearly brand new vehicle with 5000 miles on it with faulty break pads. It is a big inconvenience having to not only get this checked out but I have to come back in a month to actually get it replaced. It is just very disappointing and inconvenient and I wouldn’t have expected this from not only a new car that I bought but also Toyota as a dealership. The metal on metal sounds started immediately the day after I bought this car when I was reversing so it is very unfortunate this wasn’t properly inspected before I bought this vehicle. - Hayley F