Felt rushed and pressured into something I didn’t want and had to pay for, and the team member helping didn’t seem knowledgeable. Also insanely expensive, and felt like I was getting up charged for repairs that were not vital.
Always w pleasure to work with Robert Farr.
Q. Holt is an outstanding representative for Toyota. He has a caring and professional attitude. Due to his positive attitude I will continue to be a loyal customer. He is a credit to Toyota industry and himself. Andrew A
I waited over three hours for a basic maintenance service that I made an appointment for. This service provider told me to expect three hours but never apologized or acknowledged this was an extraordinary length of time for basic service. When I pointed it out to her, she merely said ‘there were a lot of appointments this morning.’ I felt ignored and pushed aside and do not think I will prioritize using your services again. There were several ways to improve on this experience and none of them were offered.
Robert Farr and the team were great! Thank you so much.
Thank you so much for your help! I really enjoy working with Denise! She’s THE BEST!
Robert gave me all the attention I needed. 10/10
Jessica was friendly and helpful
everything was very easy. He was very nice.
Professional & friendly, the two service agents were informed and answered my questions taking the time to help me understand what my vehicle needed and why. I live 10 miles away and come to Norm Reeves for the best service in San Diego.
She provides great service. Makes the whole experience trouble-free.
Appointment scheduled for 9:15. Oil change and tire rotation. Charged for filter of $74. Didn't get out till 12:30. Too long of a wait. My RAV is 1 year old with 4100 miles and already needs a Cabin filter?
I was very happy with my service advisor Joshua.
Quick excellent service. Thank you so much very much
The shuttle never came for me as promised. I arrive at 310 and was told it would come soon and last trip was at 4. He never came. Additionally, I was not presented with the all points checkup print out that I usually am. I was texted an hour later that I needed new filters. I was already home and couldn't accept the service by then. Dissapointed
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