Your service team in Augusta works very hard at helping and assisting their customers. Darlings should be very proud of them.
I was extremely pleased that you took my vehicle in and serviced it while I was gone and had it ready when I returned. I have had nothing but great service from you guys. I would recommend your dealership to anyone.
I like her because she is friendly and is very professional
Brandy was very professional and helpful with all information I ask. She is the kind of service representative Who seems to care about the customer
Jones very I was completely satisfied I will do the survey very helpful I plan on going back.
John was professional and courteous. No idea that my tinted windows needed certification...even though I purchased my vehicle thru Darling's. John is taking care of this so I get get my inspection sticker asap.
I have been very satisfied with the service so far
Great team 100% happy with my purchase
I didn't have an appointment but samantha took great care of everything ( called with updates, quotes on prices and when it was ready) she's great.
I have an issue with my vehicle that has been going on for 5 years and Darlings has had it now 8 times to fix the issue. This is the 2nd time I have been told the truck is ready only for it not to start. Very disappointed that this issue has not been resolved
Chrysler took way to long (25 days) to get parts for my LIFETIME UNDER SERVICE CONTRACT VAN.
Service also noted Freon leaked from the A/C system but failed to locate the leak. If the leak source was discovered it was MY LIFETIME SERVICE CONTRACT covers it. Because of what ever reason they come up with, the did not locate the leak and want me to pay $168.00. What goof is a contract that covers everything if service fails to complete their job (locate the location of the Loss of Freon) and reasons that the customer who prepaid a contract should pay for the service anyway? It makes no sense at all.
Well done and communication and transport was scheduled very well. Also a great driver.
Customer contact was excellent this time after several disappointing visits. New employee provided better, friendly service, very helpful. However, I was quoted an estimated cost of around $300, and when I showed up to pay the bill, it was $423 - and that was after they applied an AAA card member discount of $45? That is ridiculous for this service. There was no breakdown of the actual labor costs, but the part is $3 and labor should be no more than 2 +/- hours for this job. I bought the car here but have had nothing but bad experiences with the service here since. I thought I’d give them another try. Disappointed yet again. Hugely disappointing because I want a RAM truck at some point. Trust is more important than money, and I don’t feel they understand that here.
Very impressed with the quality of detailing
Also, service check in and pick up were both handled efficiently and in a friendly manner
Courteous,friendly a pleasure to do business with
Evan is great took care me top notch
prompt.. courteous.. professional
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