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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3602 reviews 66%
4 star 1166 reviews 21%
3 star 126 reviews 2%
2 star 322 reviews 6%
1 star 241 reviews 4%
Review Us
Tamara M.
5 out of 5
4/24/2024
Allen is an asset to your team.
Neha J.
4 out of 5
4/24/2024
Had a great service by Adrian
Mike S.
5 out of 5
4/24/2024
Fast work and good communication.
Jeremy H.
1 out of 5
4/23/2024
Brakes, emmisions and vehicle stability all went out after driving 2 miles
Justina R.
2 out of 5
4/23/2024
Service Advisor was no help and extremely rude, I believe his name was Allen. My appointment was scheduled at 8:00 Am and he had helped cars that came in after and serviced before I was. Didn’t mind the 3 hour wait but his attitude towards the situation, made my experience horrible! Will definitely think about coming back.
Anmol S.
5 out of 5
4/23/2024
Wonderful experience.All Thanks to Adrian Vasquez.
Marcos U.
5 out of 5
4/22/2024
Thanks Larry Hopkins Honda for providing excellent customer service, having a professional team , Dianna Thomson so professional, I had a very good experience.
Pooja L.
5 out of 5
4/22/2024
Dianna was very friendly and professional service. I like that, but the gentle men who took my car first when I got there, he wasn’t friendly at all, no manner, no customer service skills.
Brenda W.
4 out of 5
4/22/2024
My service experience with Richard was outstanding! He greeted me right away and accurately analyzed what the issue was and told me what the resolutions were. I waited at the dealership and the service was completed in an hour! Richard is very friendly, professional and very knowledgeable of the vehicles. I highly recommend getting your service done at Larry Hopkins Honda!
Luriza T.
4 out of 5
4/21/2024
Although I waited for almost 5hrs, Adrian was so polite and gave me discount for waiting for so long. Thanks !
Liliana R.
4 out of 5
4/21/2024
First time going to this Honda Service Center and we are glad we brought our car here for maintenance service. Dianna was excellent and we will come back for all our upcoming service needs for our Honda Clarity!
Soraya S.
5 out of 5
4/20/2024
We always have the best service at Honda. Dianna went above and beyond to make me feel helped and cared for. Thanks so much Dianna!!!
Irene C.
5 out of 5
4/20/2024
Excellent the best thank you
Janakiram P.
5 out of 5
4/19/2024
Richard was extremely professional and informed me the needed services.
Jing T.
5 out of 5
4/19/2024
Thank you!
Sreyny M.
5 out of 5
4/19/2024
Mr. Richard is very knowledgeable and helpful. Thank you ????
Judy D.
4 out of 5
4/19/2024
Again, Adrian provided excellent service. He communicated clearly, was friendly and responsive to my questions and concerns, and made sure the work on my Honda was completed to my satisfaction. The “mystery” of an ongoing oil leak was solved and I was very happy that the work was done under Warranty. You are very fortunate to have Adrian working for you. Please appreciate this fact. Judy D
Vijay S.
4 out of 5
4/19/2024
Yes. Adrian was welcoming and was very accommodating with my request to fast track the inspection of the car. He updated me with status as soon as the inspection was done. He recommended the repairs that was needed and got the repair done within few hours as well. Overall it was a very smooth experience. He also got a good discount.
Rosalie B.
2 out of 5
4/18/2024
We called and were told we had service coverage and visit was free. When arrived they tried to charge us. I told them I was going to wait since the service was an oil change and tire rotation. My wife called to see when I would be home since she received text the car was done. They left me sitting in the waiting room after my car was already done. How long would I have been sitting there if my wife hadn’t called!!! We were told when we called service visits were covered, yet when we arrived they had a hard time finding it. Now I’m not sure what we have AND that was the worst experience ever. We also have a Mazda cx9 and they have an amazing service department on Capitol Expressway, they even arrange a loaner vehicle.
Sarang W.
4 out of 5
4/18/2024
Dianna explained all the work items done in detail.

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