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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3619 reviews 66%
4 star 1177 reviews 21%
3 star 126 reviews 2%
2 star 322 reviews 6%
1 star 243 reviews 4%
Review Us
Biniam G.
5 out of 5
4/26/2024
Great customer service Thank you!
Rod F.
5 out of 5
4/26/2024
Dianna made everything easy, appreciated her patience. Top notch
Ana S.
5 out of 5
4/26/2024
Adrian was excepcional and thorough with my car's needs to keep it running. He did a great job.
Sandeep H.
4 out of 5
4/26/2024
Very helpful and explained & suggested the required servicing needed for the vehicle.
Andrey S.
5 out of 5
4/25/2024
Richard's experience makes a difference - efficient and smart service!
Tianze S.
5 out of 5
4/25/2024
Dianna is great. She provided a lot of useful information to help me make decisions
Mary B.
2 out of 5
4/25/2024
I had a 10:30 appt and had to wait 40 minutes before I was even checked in. The man who checked people in for service was quite rude, told me I would have to wait only about 10 minutes, then he disappeared for at least 25-30 minutes. The recall letter I received stated that replacing the fuse would only take about 45 minutes. I was told my car would not be ready until 4:00, and someone would call me. I called at 3:30 and found my car was already done-never got a call. The gentleman who had me sign the papers fir completion, was very apologetic and personable.
Divina D.
5 out of 5
4/25/2024
Great experience this time.
Trinh D.
2 out of 5
4/25/2024
Received a message said my Honda has been serviced, but when picking up the car, found out nothing has done, and will bring back the car again, really wasted my time and the dealership time. Thanks
Matthew S.
5 out of 5
4/24/2024
My service advisor was a fantastic professional and I’d definitely come again because of him.
Tamara M.
5 out of 5
4/24/2024
Allen is an asset to your team.
Neha J.
4 out of 5
4/24/2024
Had a great service by Adrian
Mike S.
5 out of 5
4/24/2024
Fast work and good communication.
Jeremy H.
1 out of 5
4/23/2024
Brakes, emmisions and vehicle stability all went out after driving 2 miles
Justina R.
2 out of 5
4/23/2024
Service Advisor was no help and extremely rude, I believe his name was Allen. My appointment was scheduled at 8:00 Am and he had helped cars that came in after and serviced before I was. Didn’t mind the 3 hour wait but his attitude towards the situation, made my experience horrible! Will definitely think about coming back.
Anmol S.
5 out of 5
4/23/2024
Wonderful experience.All Thanks to Adrian Vasquez.
Marcos U.
5 out of 5
4/22/2024
Thanks Larry Hopkins Honda for providing excellent customer service, having a professional team , Dianna Thomson so professional, I had a very good experience.
Pooja L.
5 out of 5
4/22/2024
Dianna was very friendly and professional service. I like that, but the gentle men who took my car first when I got there, he wasn’t friendly at all, no manner, no customer service skills.
Brenda W.
4 out of 5
4/22/2024
My service experience with Richard was outstanding! He greeted me right away and accurately analyzed what the issue was and told me what the resolutions were. I waited at the dealership and the service was completed in an hour! Richard is very friendly, professional and very knowledgeable of the vehicles. I highly recommend getting your service done at Larry Hopkins Honda!
Luriza T.
4 out of 5
4/21/2024
Although I waited for almost 5hrs, Adrian was so polite and gave me discount for waiting for so long. Thanks !

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