Service Center

Real Reviews From Verified Customers

Ali G.
5 out of 5
3/27/2024
Awesome customer service. Thank you so much.
Brian E.
5 out of 5
3/27/2024
Great service!
Ruby O.
5 out of 5
3/26/2024
Adrián did great . Thanks !
William M.
5 out of 5
3/26/2024
Thank you for your excellent service.
Marie G.
5 out of 5
3/26/2024
He was extremely helpful
Thomas S.
2 out of 5
3/26/2024
Representative said likely the car would be ready by 10 or maybe noon. In any case he would phone to keep me updated. When I had not heard back by 12:30, I phoned and got shunted to VM box for service department. Phone again, once again, the VM box. Finally heard via text about 2:30. Apologized. I authorized wiper blade replacement. Arrived at 4:30, wiper blades were not replaced. Now have to make annother appointment just for that. Service department should always have a live person who can tell you status of your car.
Kenneth B.
4 out of 5
3/25/2024
Amazing Service with Adrian!
Maheswaran V.
4 out of 5
3/25/2024
Adian patiently answered my questions and ensured I had a great experience getting my vehicle serviced
Wen Yue.
5 out of 5
3/25/2024
Good ???? service.
Deepa R.
5 out of 5
3/25/2024
Dianna was professional & explained everything clearly.
Ronnie J.
5 out of 5
3/25/2024
Dianna was super helpful and made sure my car was ready on time. I appreciate her cheerful attitude and attention to detail.
Arvid K.
5 out of 5
3/24/2024
She was accurate and very polite. Really appreciated her quality of service.
Simon B.
5 out of 5
3/24/2024
Excellent and timely service.
Arvinder S.
5 out of 5
3/23/2024
I was more than satisfied with the service. All the service advisors that I interacted with were phenomenal . Adrian was great. On the lockup of my vehicle, I infected with Brian, who was super awesome. You have a wonderful team of advisors. They are all great. I will always come back to your dealership for any work. ????????
Hai B.
2 out of 5
3/23/2024
Firstly, I am very satisfied with my service advisor Jacquelyn Olivares. I just want to file formal complaint about Honda's manufacture issue and believe the repair should be covered by Honda's manufacture warranty. This is regarding the My Odyssey van got water leakage issue at back trunk due to Honda's manufacture error. Your service technician stated on my repair invoice#253700 page#1 :"Checked techline and found multiple techs finding similar concerns with customers vehicle having water puddles, or water leakage in tailgate area, confirm that lots of the water is soaked into the rear carpet. Multiple techs stated that they found water to leak through on bottom of vehicle due to manufacture error of sealing vehicle body". Since it's clearly a "manufacture error", it's reasonable to ask Honda to cover the repair cost, not out of pocket by myself. Also my 2019 Odyssey only has 29642 mileage on it,it's reasonable to cover the body seal issue within the warranty. Could you help forward my concern with the management team and contact me at ****-****-xxxx or email to Your help is highly appreciated! Hai B
Jeffery P.
1 out of 5
3/23/2024
One of the issues was not resolved. I will need to come back next week
George S.
5 out of 5
3/23/2024
Service excellent.
Judy D.
5 out of 5
3/22/2024
Adrian was excellent! I look forward to working with him again. He was friendly, knowledgeable, and professional. I had to do some follow-up work with my car and he clearly explained the process to me. He is the best Service Advisor I have had at Larry Hopkins.
Mike C.
4 out of 5
3/22/2024
Jacquelyn explained all the urgent and recommended services for the vehicle and helped us understand them so we can prioritize the most critical services over the coming months. She was very professional and understood we did not want to pay for all the recommended work right now.
Anirudh R.
5 out of 5
3/22/2024
Great customer service by Diana

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