Stephen was great but I came in for a simple oil change and have now been back 3 times due to an oil leak. Whoever worked on my truck the first time should be fired!!!!!
Carice is always kind and professional.
Lesli was a great help in securing a rental for me Friday afternoon after a surprise break down. The service department closed at 6 and I didn’t call until 5:30. She made sure I had a rental waiting Saturday when I went in and told me what I needed to do to get my vehicle towed in after hours.
When a person has an appointment the scheduled appointment should take place in a timely manner. I can understand a 30, even 40 minute delay, but 2 1/2 hours is unreasonable. Leslie was very nice and apologetic, but I was caught waiting on my 10,000 mile service.
I should have been in at 8 and certainly out by 9. Seems like you all schedule more appointments than you can handle. Maybe try scheduling less and serving people better. Otherwise what’s the point of making an appointment. It’s certainly not for the customer’s convince, but your own.
My appointment was for 2:00 to change my windshield wipers. I was there until after 3:00. I don’t understand why it took so long to change windshield wipers. If there was a conflict with timing someone could have notified me.
The advisor was very nice and helpful
Everything was perfect
Enjoy my time there and everyone was so nice thank you all
She was very nice and professional. She also explained everything done to the vehicle and upcoming services.
Takes too long for any type of regular maintenance. Updates were not provided via text as described
Y’all are great. Appreciate the continued service.
Great job, timely and very helpful.
Staff are always pleasant and keep me updated on required maintenance.
The service response is unacceptable. I called today and left a message for Phillip to return my call and for a service manager to return my call and neither called me.
Leslie was great once again!
Service advisor was great & service was exceptional
Brent is effecient, conscientious, knowledgeable and friendly. He is our favorite service representative.
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