Hampton Toyota Auto Repair Service

Always good service

Steven made sure my car was serviced as quickly as possible! I appreciated that very much! Thank you!

Went above what I expected.

Brent is always so pleasant to deal with. He is thorough with his answers to questions and up front with all information. He has excellent communication skills and is great at communicating status updates. He truly makes me feel like an important customer.

Leslie was very nice and very informative! Kept me up to date and explained exactly what I was getting.

Truck wash was sub par, windows were still dirty as was the truck. All of the “complimentary” snacks were empty. The service advisor, Leslie, was wonderful!

Very nice.

Finally resolved satisfactorily

Great service

Truly appreciate the ability to make an appointment and the accuracy of the amount of time the repair will take. Communication is top notch!

Excellent services friendly very helpful

Carice was very helpful and was able to tell me just what my car needed and how much it would cost me.

Carice was amazing and prompt. She got everything taken care of for me perfectly

It was very good- exceptional would have been if they would have picked me up before I got my own ride after waiting 1 and 1/2 hours. That never happen before.

Carice is always a pleasure to deal with!!

We was very satisfied with Phillip we will always choose Hampton Toyota because of their good service.

Awesome

The final sentence from my previous reply was miscorrected by predictive text. It should have read: I would like to try the detail services again someday, but I am hesitant. This is my blunt and honest experience and impression, replying to your inquiry.

Won't go anywhere else. Service is always too great. People so kind...I'm on my 2nd Tundra....won't buy anything but TOYOTA. THANK YALL SO MUCH

Exceptional is a a very strong word to associate with the routine service of a vehicle. Ms. Leslie is a very helpful young lady and do not have anything negative to say about her performance. However. A few routine maintenance visits ago an oil change and the rotation of tires was in order. The next day when I exceeded 55 Mph the front end shook. (A clear sign of being out of balance). I returned to Hampton to have this corrected where I was charged for rebalancing. I recall the rebalancing of the wheels being a standard procedure with tire rotation. Any old service station would have included this in the rotation process. The service manager tried to explain to me that rebalancing was not part of Hamptons procedure.This is my 6th Toyota and the 3rd, (and last) purchased from Hampton. I feel Cheated and think Hampton should include in the rotation procedure testing the wheels for balance. I will not have my routine tire rotation performed at Hampton and my next Toyota will be purchased from another dealer.