Dulsey took good care of me.
She explained what was done to the vehicle and recommended what needs to be done for future maintenance. The waiting area was also clean and provided water and snacks. An overall excellent experience.
Not a great experience
Hopefully will improve
I didnt get my vehicle serviced at your facility yet.
Very friendly and professional service. Job well done.
Pleased with service. Thank you very much.
Very good thank yall so much
Randal has great customer service and support, he also made a stressful day better for me with my transaction.
It took 3 hours for an oil change (that I had an appointment for!), and the app to keep me updated didn’t work. Steven was kind and apologetic, and did a good job despite the delay.
It’s always exceptional service. I from Texas been here for 10 years
I have always had my Toyota service at Hampton. I trust there employees with my car and my Mother in-laws Avalon. She purchased it from the other Toyota dealer in town. I would recommend Hampton service to everyone they really treat your vehicle like it was theirs.
Employees are super nice but 1.5 hours for oil change way too long to wait. You do NOT have an express lane service please remove that from your advertising it is FALSE! I have purchased 4-5 vehicles all very nice from hampton but service is always SLOW! Again employees are great at least the ones i meet. You either have slow in capabke techs or you dont have enough techs. If shirt handed schedule less so you dont have people waiting for so long for something as easy as oil change
I love the way Miss Leslie takes care of things and she tries to help her customers. She is great at her job. I’d recommend her to anyone. I hope as long as I keep my vehicle, she’s there to take care of my needs
Thank you
Took a little longer than usual, but overall very satisfied. Trent is very professional.
He was very nice and friendly, and my car was serviced very quickly.
Overall, Hampton provides the absolute worst service in the Lafayette area. The only reason I used your service is to obtain a free was and was ssdcjse
Thanks for such professional and well train advisor. I really do appreciate the excellent service thanks.
Great service and I love my Corolla!!!!!
Schedule was booked at 5 but seemed to be overbooked. Doesn’t feel like the inspection was done thoroughly as somethings noted from last service were not indicated as needing attention…. Some things were indicated as needing attention. I literally installed new engine and cabin air filter 2 hours before and was in yellow saying needs further attention. I get it, seemed to be really busy and maybe overbooked but feels like the service inspection may have just been clicked and not overall done to a standard that maybe should have been met. AND possibly would have been done had it none been the last appointment on a very busy day. I will know next time not to accept last appointment of any day and just scheduled another day/time. I
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