Thanks for making my experience as painless as possible!
Fit my emergency repair in on an already busy day. Thanks
Would recommend a faster oil change option than an hour. With the windows permitting a view to the service area, it was obvious the mechanic was in NO hurry. I realize it’s not Jiffy Lube but I’m paying a premium price for an oil change (about 40% higher than Jiffy Lube), so I do expect it to be done right the first time and with some urgency to get me on my way. You can do better. I’m sure Tom Wood himself expects the best.
Hey the guys were friendly and the front desk lady was very nice. Got my repair done and out the door quickly.
When I did deal with Peter Charles I was not satisfied. Since that visit with Peter it has been resolved through management. Thank you
It worked exactly as planned, the car was ready and n time. Personal was great and waiting area is spacious modern with a great view on the garage
Friendly, helpful, and they washed the car. Momma's happy. Thank you.
Everyone at Tom Wood VW has been wonderful to work with. I appreciate their knowledge, professionalism & eagerness to help !
All service should be able to drive a manual transmission. First service guy couldn't do work because he couldn't drive a manual.
Alexandra was so nice and helpful! She even showed me how to use the coffee maker I really appreciated it!
Thank you for the service.
Couldn’t have had a better experience, great people to work with on my car.
always enjoy taking my vw back to where i purchased it. gives me a feeling
of security
thats its being taken good care of
Everyone at Tom Wood VW has been friendly & knowledgeable.
I thought she was great! She was very welcoming and friendly! She helped me a lot and made me have a pleasant experience!
I noted when I arrived my brakes where squeaking when I slowed down and asked them to be checked/fixed. When I picked up my car my brakes made the same sound. The service agent told me the tech braked hard and didn’t hear anything. The agent and myself heard the noice when the assistant brought my care around. When I asked if they could be fixed the agent noted they were looked at. Clearly it was making a sound so they were not fixed. They are still squeaking as of today.
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