My service adviser Richard was unable to explain what the issue was with my Jeep. He introduced me to one mechanic who did not work on my vehicle and he offered up a solution that was different from my problem. I went to the parts office to purchase and additional replacement part should I need it on the trail. The parts person was very helpful and said they did not use any parts on my Jeep, just RTV. Confused, I found Richard again and he took me to another mechanic who did not work on my Jeep. He provided a better explanation but I’m still not 100 % sure what went wrong.
Kyle is a very respectable person and I will for sure be returning.
Excellent service. Loved the loaner car!
Vehicle issue still exists. Charging system not repaired after leaving it in the shop for a week. I have to borrow a vehicle to transport my kids each time it is in the shop.
Really appreciated Jacob! He’s great at communicating
And going through extra mile!
RGD always fantastic! Great service. Very thorough, yet I never feel nicke and domed. I cannot say enough good things about the service and that’s why I keep coming back. Resa Brown
My service advisor, Daven Anthony, went above and beyond. He always does and he is my go-to representative!
Excellent service, as always
Excellent customer service
Daven does an unbelievable job for you making service pleasant
Ricky was knowledgeable and clearly explained everything regarding what was being done to my car during the servicing.
Scott is always the best.
Caesar failed on multiple occasions to keep me informed. He never called me when my vehicle arrived. I had to call him 3 days later. He lied to me about what was going on with my vehicle / where in the process it was. I asked him to have my vehicle looked at by his AC & Trim department for my AC issue and this never did. Driving around now and my AC still stops working. I need to turn the AC switch off then turn it on to reset the BCM signal so it will start working again. I had to ask him to call me mid week with updates and never did. I think it is the other way around where he should call me no me ask him to call me with updates. Once the service manager got involved I was updated like I should have. I will NEVER bring my vehicles back to Midway.
The best service , it was worth waiting, thank you.
Lexus never disappoints Angelo heard all my concerns and met all my needs
Anthony was great! He was very Responsive and answered all of my questions.
Improve your customer service.
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