We made an appt over 10 days in advance and left the car for 3 days and they still didnt get to fixing our car
My service advisor Scott Monge is the best at South County. He is very communicative and lets me know the status of my car. If he promises the car at a certain time, he is always right. The guts in the shop and valets always do a great job
Dropped car off Monday for a problem that was already fixed two weeks prior. Left messages to inquire status. Have not gotten a reply. I still don’t know if car is fixed or when will I get it back.
Brad was fantastic. His communication with me during the day was on point.
Anthony was great. Even though not all of the work could be completed today. He still made the experience pleasant.
Jacob was great he sent me a Lyft and took care of all my concerns.
Tim was a pleasure to work with
Always a great experience.
I was very happy with my service advisor Ronnie Crowe.
The dirty loaner car and my personal car I don’t believe was direct Deven’s fault. He had to personally wipe down and clean the inside of my dashboard before turning the keys back over to me.
Unless your service reps are supposed to wash, vacuum and clean the inside of the cars, I don’t think this problem is Deven’s fault.
As a new Jeep owner,Richard Small has been extremely helpful working towards a resolution to my problems. Compliments to Cyrus Beagley, the technician who help explain the issues.
Service was fine. Issue is with getting a loaner vehicle. Vehicle was in the shop for 3 weeks but was only able to get a loaner vehicle for the last week.
Very personable; quick, efficient! Great communication and follow up!
Everyone was great including Ronnie & all the staff. The issue I have is that my trunk didn’t get fixed even with the addition I’d $476 dollars parts & label. I need to speak with Robbie to send a couple of videos.
Employees were polite and knowledgeable and fast.
The loaner car was easy to obtain.
Service on my vehicle was completed as promised
From the first call with Adam, and the young man who first greeted me at the service podium when I pulled in, then checking my vehicle in with Angelo and the young man who arranged my loaner car and when picking up my car the next day (today) again with Angelo, everyone was kind, helpful, very pleasant and greeted/accommodated me with a smile. I live in Corona Del Mar but I intentionally chose Lexus Mission Viejo because I do not care for the attitudes at Newport Lexus nor Tustin Lexus. Neither of those places compare with the great service I received at Mission Viejo Lexus. Thank you to all!
All job is good and survive thank you Adrian
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