Alex made extra efforts to accommodate my service needs without an appointment on a busy Saturday. He investigated and identified the issues with my 2022 Grand Cherokee and resolved everything (and handled a recall issue) in one unplanned visit to Airport Jeep. I appreciate his professional and friendly service to restore my vehicle to proper working order and even provided me with two bottles of cold water while I waited. Gratefully, Lloyd "Chip" Meyer
The service rep was great and the technician did an outstanding job to identify a hard to diagnose problem we were having. I would recommend this dealer for all of your service needs.
I recently moved to RSM and this was my first service visit to So County Lexus. I was impressed with everything and everyone. From the appointment scheduler to the service staff, everyone was professional, friendly and competent! I will be back!
He was efficient and and did a great job.
Joe is always upbeat, knowledgeable and professional.
Dropped my vehicle off first thing Monday morning with an appointment, was told I would be updated within 24hrs. After 72hrs of no update and no one returning my calls I had to physically go in to speak to the service manager now that a week had been wasted for my car to be fixed. I was assured it would be taken care of. After another week (2wks now) I get a call they cannot find all my parts to fix my vehicle so they are giving it back to me. I made one phone call after I received that info to another dealership in AZ and they had all 3 parts needed. I had now washed 2wks and my 5days of having a rental through warranty company as they did not offer loaner cars to know start the process all over again and be w/o my vehicle for 3wks I am a single mom of 3 kids that I need to get to and from places not to mention myself to and from work where I drive 65miles a day I can’t be without a vehicle this long. The lack of honest communication any communication was not right. I’d be more understanding if they would have just been up front and honest with me on things then how it went down cause I’m not going back nor recommending anyone go there.
Evan was very easy to work with
I am very pleased with the service provided by John Otero. He has great experience with the dealing with customers. He took good care of my car. Thank you
For being a last minute appointment I was helped from start to finish. Will be coming back again.
Thank you Joe for such a great service appreciate you!
I brought my car in at 7 AM on a call on a Thursday & 3 pm Friday they still haven’t looked at my car yet with no solutions.
Hugh is great!! He's always professional, straight forward and gets the services needed taken care of.
Professional, concise and provided with all information I needed
I give my service advisor 5 Stars he is so professional
I like your friendly service.
Very professional and polite
Friendly and courteous service! Thank you for making it so convenient!
Kyle was very good at his job. Easy conversations and was able to get my trucks processed quickly.
Great service! Clear explanation of current mechanical issues!
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