I appreciated the personalized, efficient, and sincere experience I received.
Tim Rau….Outstanding customer service!!
Very expedient service. Very polite and answered all of my questions.
Scott is the best Service Advisor. He’s super quick but explains everything. My car is always done when promised or before. He’s very thoughtful and checks the small things. The work is always done right.
The initial service on my new car was satisfactory. The service representative was not very personable which I am sure is not a requirement but is appreciated. I have an issue with the LED headlights which is a known well known problem with the new LEDs. There is a black line at night that prevents drivers from seeing properly at night without street lights. This is not a problem for those who live in a well populated dense city with street lights. However, at night in a rural area with more darkness it prevents the driver from seeing the whole road going forward. The customer rep seemed ignorant of this issue but claimed he would ask the service attendant. Maybe he did but the response was less than acceptable. Well it is a problem but we can't do anything about it. It is a very dangerous problem and to be ignored I feel is wrong on Lexus to just shrug their shoulders.
The service representative seemed unable to respond to my concerns and actually made me feel like I was a silly old woman for complaining about it. That is not the way I would expect Lexus to treat customers. It is not his fault I know but to not try to resolve it more I felt was less than acceptable.
Daven is a very efficient service advisor.
Bernie
As always Richard provides incredible customer service and makes the experience pleasant and easy.
Very grateful for a good day at Lexus.
RGD as usual is professional and timely with service of my car. Extremely informative on what was needed and why. Thus why I come to South Coast Lexus.
Wonderful service as always very happy
You did not have the part in stock that I had scheduled the appointment specifically to have done. I called this morning. On my way to confirm the appointment. This was a waste of time.
Always satisfied with Airpark Service Department, thanks
Anthony is excellent! The service department is lucky to have him.
Unfortunately the people in the used car buying department never got back to me. We bought a new Jeep 3 weeks ago and wanted to sell our old one. After a week of not hearing back I decided to repair the old one and not sell because nobody gave a quote.
Angelo always exceeds expectations.
Excellent customer service by Hassan.
Great place . Nice and clean. Rau my service write he is very nice very helpful..????????
Tim, is very personable, informative and Gracious young man! Upon my arrival back, I was meet by another gracious young man! Everyone friendly and loved not having to wait to dropping off the car or returning the loaner car! Love this dealership!
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