There were no problems at all very satisfied. Tasty donuts, nice conversation.
.
Joe was great to work with!
Kyle was very helpful and kept me updated on my vehicle status.
Richard Small is absolutely the best !
Kyle has been a pleasure to work with. Nice, knowledgeable and all around great guy!
John never disappoints. Great at making my sons first service appointment ever seamless.
Brought my moms Jeep Cherokee in for service and found out after the fact that a service tech had driven the vehicle home (30 miles away), kept it over night and drove it back the next morning (another 30 miles). The only way we found out is because my mom left her cell phone in the car and we tracked it. I understand cars need to be driven to recreate the issue but to take a car home overnight that far away without asking us or making us aware is ridiculous. John Otero was our service agent and he apologized but didn’t offer any amends (can we get a full tank of gas perhaps since the car was driven 60 miles without our knowledge?)
We were told you don’t deal with CarShield so we arranged to have the car towed to another repair shop. John said you were open until 6 pm but we tried calling around 5:30 and the lady said the service area was all locked up and everyone was gone for the day, so we had to re schedule the tow for this morning and we have not heard from John since. Very disappointed with the lack of communication and we will not be bringing any vehicles here again.
Kyle is awesome. Great communication and always keeps you informed. Couldn’t ask for a better advisor.
Anthony was awesome, very professional, friendly, and informative. A+
John was great as always- a pleasure to work with
John Otero is the best service rep we have ever had. The only reason we would buy again at Airpark Jeep is because of John!
Joe kept me informed with the original work order
Tell Kyle he's awesome! I don't hold anything against him for the last time I was in to Airpark and I blame management for the way my service was handled before. Kyle is a rockstar!
Very pleasant and dealt with my problem promptly
Great service, thank you!
No rental car options. I had to take my truck away and not get service.
Kyle was an exceptional service advisor who kept me apprised of the status of my vehicle throughout the process. He set expectations for how long the service would require and he was exactly correct with that time estimate. He assisted me with a rideshare credit to use so I could get home because of the amount of time required to complete the service. Kyle was super awesome to work with! A true professional!
Social