Briana kept me informed and had me ride with David the tech to explain our noise issue, which was a simple fix.
David was extremely helpful and went above and beyond to keep me posted on the progress as I waited. Excellent customer service!
I have always received honest work on my vehicle. There's no need for me to shop around.
I had an appointment for 8 am and was checked in at 8:20 am which is fine because there were 3 cars in front of mine. However I don’t know why it took over 2 and 1/2 hours to do an oil change and a tire rotation. I left at 11 am.
He was very nice and respectful told me it would take 2 hours and literally got my car back within 2 hours so I was very happy about that!
It’s still showing that it needs service they didn’t reset it
Allyssa takes good care of us. Thank you.
He is always very professional and friendly, he truly listens to your concerns.
We found a small dent on the hood of the car. We don’t remember seeing it there before.
Provided no status updates on vehicle repairs. Was told 1-2 days. Turned to be 4 days. She didn’t call me when my car was ready, the service desk told me when I called 4:00pm Friday.
Joey always does an excellent job and is always super professional and courteous.
David and the crew were professional, personable and seemed to be happy in their positions.
Everything worked out fine!!
I had a terrible experience with the Lyft driver you arranged for me. The seatbelt didn’t work, and the address you provided was incorrect, which caused the driver to complain throughout the ride and take me to the opposite side of Bakersfield. The car was very old, and I ended up having to pay him because he claimed he lost money due to me. Additionally, I tried calling Hyundai, but my call was disconnected before I could speak to anyone. On another call, I was put on hold for over 10 minutes.ver 10 minutes.
Mr. David Clark, we believe, working as your Service representative, restored an honest and trustworthy relationship between customer and dealership Service depts. that many dealerships have lost.
I hope this review affects your hiring practices and business mantra.
Thank you Bakersfield, Hyundai. Keep these kind of employees.
David, the service advisor is the reason I choose Bakersfield Hyundai for
Service, but I would no longer purchase a vehicle there.
Alyssa was very nice and very helpful
When I was checking in for my oil change my service provider decided to assist another customer while he was working with me . I was also told the service would take an hour to an hour and a half instead it was over two hours . When I approached the desk the first time I was ignored and went back a second time and was finally acknowledged. When my vehicle was finally done I got no thank you or have a nice day . I have purchased four Hyundai Elantras from Bakersfield Hyundai and if I decide to purchase another vehicle I will go elsewhere.
Excellent service department staff! Friendly and helpful! ????
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