Kia of Bedford Auto Repair Service Center

Anthony did a great job and welcome me with housepitaly

This was my second time there Eric took very good care of my car explain to me why didn’t need it and I knew it needed a few things but he was the best

He was very nice and helpful. Didn’t have all the money needed for all things needed. He helped to go a alternate affordable route

Great service

Anthony was great. Kept me informed on the status of repair. Professional and pleasant.

Great service and very professional people thanks

James was very friendly, he called me when they found something that needed my attention. Overall James showed great customer service

Great on time

Great he answers all the question I had during my service call.

James was courteous and helpful. Car maintenance services were fulfilled as promised and in a timely fashion.

Good

As always the service and professionalism was on point. I just wish it could have been no charge. ????

Great job,quick service,all questions answered.

Excellent service and great work done by ur team at KIA of Bedford . The rep was very professional and courteous.

I would ask that the representative making the appointments be more knowledgeable about the type of service the vehicles need. When I asked the price for the 15K mile service I received today, I was told “I think it’s $139”. The price quoted today was $186. Eric did explain that because we recently received our oil change and tire rotation 2 weeks ago the amount would less but the lesser amount was what the appointment representative quoted me over the phone. Things like this should be explained when we’re making our appointments so there is no confusion when we arrive for the appointment. Shouldn’t they know exactly what it is?? Also, I had to explain to the service team twice that when I start my vehicle their is a message that comes on that says service is needed with a count down on days and miles. It was supposed to be addressed at my last appointment and it was not. We had to explain to Eric that this issue needs to be addressed. I don’t feel like Eric was sensitive to my concerns and frustration when we first arrived to drop off the vehicle. I felt he more so brushing my concerns off as if what I was saying wasn’t important. If I had to rate Eric on his custom service I would give him maybe a 6. In the end he did offer us a couple that we wasn’t aware of so I don’t think his service was bad but I think he can work on making the customers feel like he cares about our concerns.

Great service as usual!

My service went very well my service man was full of humor bringing a light side to the dark time we are in

Very pleasant

My rep was very considerate and helpful. I think his name was Anthony... he was wearing suspebders.

Proper communication, better customer service and leadership classes need to be a focus, this place lacks so much leadership in guiding the employees properly.