Always a pleasure to see him. he explains the service details so o non mechanic can
Understand
Excellent service, thanks
Awesome service! And always very nice accommodation while waiting. Thank you for everything!
Long wait but satisfactory
Anthony was very helpful!
James was very accommodating in getting my car serviced.
Eric was courteous and very professional. My vehicle was serviced and returned to me in a timely manner.
Everyone was great ????????! But the ladies bathroom is so disgusting!???? We are in a pandemic and cleaning is sooo important! You need to firer who ever so called cleaning that was supposed to be! Call me if you want the bathroom done right! ****-****-xxxx Don’t forget you get what you pay for? $$$$
You ALWAYS take care of me and my vehicle, EXCEPTIONALLY courteous staff, especially my sales rep Matt!!
Anthony and my sales rep is always very polite modest and hardworking. Their number one goal is to satisfy their customers and they do a 1000% job every time in doing so. Kia have two outstanding sales rep and I am very pleased to see them when I visit for service and any other needs. Thank you KOB team.
Bad customer service, rude workers, didn’t even want to do the oil change and then when he did he parked the car outside and did not let me know. I bought my first Kia from Bedford but always had it serviced at Mentor Kia. And that’s where I will go with my new Kia from now on.
Jay Lowe was very helpful.
Job on my Kia Sorento 2017 under Eric Livingston was superbly executed.
Thanks Kia of Bedford
James was so helpful and made sure I was completely satisfied. I will continue to bring my vehicle to Kia of Bedford because of the service he gave me.
I was not happy with the service Anthony Mazzocco provided in communicating with me information concerning my vehicle while it was in the process of being inspected. When I asked for a hire up over him to get a better understanding, he was adamant that no one was available and hung up on me. Totally unprofessional while I was the whole time maintaining my decorum. Even when I came in and he knew that I was not pleased with his service as I stated to the rep who asked who helped me that it was unfortunately Anthony he mocked me and did not deem it necessary to apologize. I asked Eric to call me back yet it appeared that Anthony called me back to tell me my car was ready although I requested that he not. I never do bad surveys because I’m aware from my own job how much of an impact they have on all of us. However, this was just bad service on his part. It took two days for an oil change, tire rotation and a new battery. It just didn’t feel right. My first experience of this sort from any of the Kias I’ve been too. Please help him with his communication skills.
Eric did a great job. He is always friendly and very helpful. He always remembers me by name.
Eric is the best! He treats you like family. I always tell people that KOB is the best place to go for a car because everyone treats you wonderful.
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