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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1345 reviews 63%
4 star 497 reviews 23%
3 star 50 reviews 2%
2 star 126 reviews 6%
1 star 118 reviews 6%
Review Us
Mrs Juanita.
5 out of 5
1/21/2019
Great customer service
Anne D.
5 out of 5
1/20/2019
Excellent customer service.
Jasmine S.
5 out of 5
1/20/2019
He explained everything and was nice and polite
Dan C.
5 out of 5
1/20/2019
Outstanding! I have watched him grow in this department and it was a pleasant having him as my service mgr.
Kristin O.
5 out of 5
1/20/2019
Great service!
Pablo L.
5 out of 5
1/20/2019
He was professional
Brenda Y.
4 out of 5
1/20/2019
Edgar is the best!
Ron M.
5 out of 5
1/20/2019
I was treated with respect and kindness.
David T.
5 out of 5
1/20/2019
Ford of Orange took great care of me.
John R.
5 out of 5
1/20/2019
Victor is very professional and courteous, a great customer service representative.
Scott A.
1 out of 5
1/19/2019
The problem was not fixed. 15 minutes after picking up my truck The oil pressure gauge went to 0 on two occasions. So, I was treated well I always am but must admit I’m not happy.
**** And.
5 out of 5
1/19/2019
Prompt service. Great customer service
Becky J.
5 out of 5
1/19/2019
Joel is fantastic to work with. Thank you!!
Carrie P.
4 out of 5
1/19/2019
Jason was very knowledgeable and was able to order the parts necessary to fix the problem with the airbags that were recalled. Very friendly.
Joyce /.
1 out of 5
1/18/2019
Not sure... service not completed yet.
Linda S.
2 out of 5
1/18/2019
I stood in the service office for 10 minutes and no one even acknowledged that I was there —- much less welcomed me. It would have been nice if one of the three men in the office had said hello and that they would be with me in a few minutes.
Vanessa R.
1 out of 5
1/18/2019
I waited for over 15 minutes outside in the rain and cold for someone to write the work order for my car. Then the person that finally showed up turned on the car and the number they had placed on my car flew off and and hit me. This will probably be the last time I come back for an oil change.
Daniel M.
5 out of 5
1/18/2019
Good customer service...thanks!
John C.
5 out of 5
1/18/2019
YES, Jason is great!!
Federico F.
1 out of 5
1/17/2019
My brand new GT350 was left out in the rain for two days straight and I had to follow up with Ford of Orange to have them start the diagnoses on the car. All my cars are garage kept. I understand I didn’t buy the car from Ford of Orange but a customer’s $70,000 vehicle should be taken care of.

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