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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1345 reviews 63%
4 star 497 reviews 23%
3 star 50 reviews 2%
2 star 126 reviews 6%
1 star 118 reviews 6%
Review Us
Francisco M.
5 out of 5
1/27/2019
Thank you very much
Roger E.
1 out of 5
1/26/2019
Have appointment next Tuesday to correct the poor job of replacing the dashboard. Very disappointed
Laurel Tanaka-Regan.
4 out of 5
1/26/2019
Jason knew how to handle getting the approval of services through the third party fleet company which makes it easier on me to not have to get involved in the process. Glad to see the dealership improved the seating comfort for customers!
William J.
5 out of 5
1/26/2019
Very satisfied.
Yakov M.
5 out of 5
1/26/2019
Excelente servisio thank you
Ron M.
5 out of 5
1/26/2019
Great service.
Sylvia F.
5 out of 5
1/25/2019
Thank you for your friendly service!
Sandra L.
5 out of 5
1/25/2019
Thank you for all your help Genaro!
Top Tier.
5 out of 5
1/25/2019
We are very pleased! like always, Joel Angulo is extremely helpful and his willingness to go above and beyond for a customer is why we keep coming back him and to Ford of Orange, Thanks a lot!
Kelly O.
1 out of 5
1/25/2019
Jason was very friendly and helpful but as soon as I drove away my vehicle had the same exact problem. The hood ajar sensor came back on before I even got to the freeway. Not sure the mechanic even drove the vehicle. This was my second attempt to get this fixed at this dealership. Very frustrated!
William R.
5 out of 5
1/24/2019
Excellent We will refer friends
Salvador F.
5 out of 5
1/24/2019
Knowledge able, and great customer service skills. 10 out 10.
Wayne J.
4 out of 5
1/24/2019
Jason has been the ONLY service advisor that I have seen, that has gone over with and explained the cost breakdown of work that has been completed by the service department! This should be mandatory by your service advisors. Thank you.
Isaac C.
5 out of 5
1/23/2019
Todo el servicio fue excelente
Kevin B.
5 out of 5
1/23/2019
Very nice service writer, thorough and informative.
Cameron L.
3 out of 5
1/23/2019
Joel is one of the only reasons I keep coming back to your dealership
Thomas V.
1 out of 5
1/23/2019
For the third time, I brought my car in to have a window seal and the factory alarm system (that was installed here) looked at. And for the third time, no one was available to look at those items today. Even though I mentioned these specific items when I made the appointment. Consequently, I will never do business with Ford of Orange again.
Mrs Susana.
3 out of 5
1/22/2019
Very bad customer service
David R.
2 out of 5
1/22/2019
Junior is a quality service writer.
Scott Q.
5 out of 5
1/22/2019
Good job!

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