Ford of Orange Auto Repair Service Center

I have always brought my truck back to Fird of Orange because they take good care of me at a fair price.

Had to wait 30 minutes for my car to be delivered back to me.

Very personable and knowledgeable service advisor. Genaro does a great job...

Took time to help me, I didn't feel rushed. Very helpful

Hanson kept me uptpdate on the car

Both Sarah (service manager) and Victor were very responsive. Car was repaired as promised and was washed as well. Thank you for the great customer service.

Everyone was nice and helpful but my front passenger seatbelt is not fixed. Instead of putting it back correctly they pulled it from the side. Makes no sense. Now I have to call tomorrow and make an appointment due to someone taking a short cut.

Great service well appreciate thank you Ruby

Great service as usual.

Jason did a good job. But it seems that the techs wrote off my issues without fully comprehending them at first.

Thanks????????

I originally spoke with Ross and we agreed to bring in my car on 1/17 right at 7AM (I start work at 7AM). Ross also said I would be able to get a ride to work, as I work less than 4 miles from the dealership. Ross was very helpful. When I arrived to drop my car off for service. Victor was the representative that was available. I told him my name and that I was there to drop my car off for the safety recall on my airbags & that I needed a ride to work. He immediately responds with “our systems are down, no idea when they’ll be up. I can take your car but I don’t know when it will be worked on and we can’t give you a ride.” I understand that some things are not in our control, but there are better ways of handling this type of situation. He continued on saying that they use Lyft for rides and he can’t request a Lyft if the system is down. I then said that I was told I’d be given alternate transportation while my car was being serviced per the letter I received from FORD. Again with “our systems are down, I can’t order a Lyft.” At this point I’m frustrated and I make it a point to say that Lyft is a newer company and I’m pretty certain that before the days of Lyft they would have one of the service techs grab a loner vehicle and give me a ride. He said he can’t do that and then said if I wanted my car worked on that I could get in line but he can’t order me a Lyft. I get my car and get in line, I get back out after pulling up prepared to order my own darn Lyft. By this point it seems that Victor asked another man (I wish I would’ve gotten that mans name because he was actually helpful and resolved the situation instantly without hesitation! THAT man deserves recognition.) That man asked one of the guys to give me a ride and they pulled up in a loner and gave me a ride to work. Like I stated earlier, I do understand that some situations are out of our control, but there are better ways of dealing with customers. Victor May have been having a bad morning or maybe he needs to brush up on his customer service skills. I don’t need a phone call. I just needed to express my frustrations with Victor.

My car was there all day and they didn't even look at it.

Genaro was very attentive and explained everything very well. He was very helpful. I was pleased with his service.

Great job fast pick up

First entirely good experience I had at Ford Service. William was attentive for start to Finish to every important detail for my business vehicle. He also took the time to explain the appointment process and stayed communication. He made sure everything was handled correctly and efficiently.

Jason is great. Good communication and delivers on his word.

Genero provided excellent service

Will did a great job!

Genaro Olivo. Thank you for the service to my car. Ford of Orange thank you.