Friendly, fast and helpful
Super fast service, reasonable charges and service advisor Mr Barron so very knowledgeable and helpful > a pleasure to do business with. Thank you Ford of Orange!
Edgar is the man! We will deff be back!!
Junior was very helpful and communicative.
Will was very helpful and made quick progress on the unscheduled emergency service on my vehicle. He listened to what I had to say and was patient with my likely crazy behavior due to being out of state on vaction when my vehicle was towed into the dealership.
He was so kind. Also I really don't know about the cars, so I asked a lot of questions . But he was answer all the questions friendly. It was best service!
Jason was professional and I look forward to using him as my advisor in the future.
Jason was very helpful and work was very complete and done quickly as well. Very thorough with follow up and communication
Junior, told me several things that I disagreed with. He created unnecessary stress and irritation. When a mistake was made, he promptly threw the technician under the bus. Hopefully the problem is resolved. Based on this experience, my faith in Ford of Orange is gone. I will not be back.
Again, Joel is great but the service from tech, Jorge Rendon was a joke. The USB ports and reverse camera worked prior to dash installation. When I returned to have it fixed. He blamed an aftermarket sound system which has NOTHING to do with the USB ports or back up camera. If the tech is correct, how did they work before the replaced my dash? I do not trust this tech and will request that he does not touch my truck in the future.
Joel did an amazing job, from when I first pulled in and he took down my issue with my truck. Joel was reassuring that they would be able to figure out the issue and have my truck back in a timely manner. Joel kept me updated on the progress of the repairs. Thank you Joel and Ford of Orange. Your excellent customer service is what has kept me coming back for over 6 years.
Great Service.
Thanks Joel
Joel is outstanding ! His customer service is alwAys excellent and he keeps you well informed on your vehicle! He also always has answers to questions I have about my car and maintenance!
Joel is fast, knowledgeable, and honest. Great customer service communication.
My rep was very responsive & they got me in and out quickly.
A last minute oil change request and Victor made it all happen!
Thank you for such great service!
Ruben V
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