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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9368 reviews 71%
4 star 2747 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Lynne R.
4 out of 5
10/2/2025
Randy totally takes care of me. His communication is impeccable: clear and understandable, and his manner is warm and friendly. I am grateful to have his help and advice. Putnam is lucky to have him on their staff.
John S.
5 out of 5
10/2/2025
We enjoyed working with Ben. He was great. He explained everything thoroughly to us.
Marie B.
4 out of 5
10/2/2025
The waiting room was comfortable with amenities to eat and drink that I enjoyed,, especially the couches where I could lay down to relax my fairly recent chronic back injury and meditate when no one was there. I didn’t ask if there was an inspection of the motor to see, if I need to change the spark plugs and cables. THANKS !
Mike W.
5 out of 5
10/2/2025
The service was (as always) handled promptly and with excellent communication. Randy died an awesome job!
Ron L.
5 out of 5
10/1/2025
David and Lexus team was friendly, welcoming and professional. I always appreciate service team.
Mary O.
5 out of 5
10/1/2025
Very kind, attentive to the details
Mary C.
4 out of 5
10/1/2025
She is excellent
Yeh N.
5 out of 5
10/1/2025
Excellent repair work and customer services
Patricia K.
5 out of 5
10/1/2025
Great. Super customer service. Everything done.
Aman F.
2 out of 5
10/1/2025
Waited 90minutes and my car never worked on. Requested my car back due to availability. Disappointed with service and support
Oscar R.
5 out of 5
10/1/2025
Michael did a great job
Joy S.
4 out of 5
10/1/2025
David is great
Denise L.
5 out of 5
9/30/2025
Well done.
Christopher W.
4 out of 5
9/30/2025
Benjamin and the Service team was able to get me in today after noticing a nail in my tire. It was replaced very quickly and I was able to pick up my car this afternoon
Michael C.
5 out of 5
9/29/2025
Michael Kim is a very good and super friendly adviser. Thank you! Michael C
Madison B.
5 out of 5
9/29/2025
Michael is very professional, kept me updated on the progress and time completion of my cars repairs! He was very prompt in informing me of the needed repairs and even better with execution. I appreciate Michael and the service techs a whole bunch!!
Sherri C.
5 out of 5
9/29/2025
Very helpful.
Paula S.
4 out of 5
9/29/2025
Excellent care and understanding of my situation. I can’t thank him enough. Lexus, this time your team got 5 gold stars!
Orsela Y.
5 out of 5
9/29/2025
It’s always a great and efficient experience when I take my car in for service at Lexus. Randy is a very knowledgeable and helpful service adviser.
Esperanza J.
4 out of 5
9/28/2025
Service is outstanding, that’s why I drive all the way from Campbell to get my car serviced.

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