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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9368 reviews 71%
4 star 2747 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Glen W.
5 out of 5
10/8/2025
Very organized and timely
Proline Auto.
5 out of 5
10/8/2025
Very on time service
Martin N.
5 out of 5
10/8/2025
David and team are wonderful!
Anne B.
5 out of 5
10/8/2025
George was very courteous and helpful! Thank you all
Kamran A.
2 out of 5
10/7/2025
I am writing to address two issues following my recent service appointment. First, the front parking sensors are currently inoperable. These sensors were functioning correctly prior to the service. I request that your team inspect and rectify this issue. Second, the next service reminder sticker was not placed on the front door windshield. Kindly ensure this documentation is completed with the recommended month and mileage for the subsequent service interval.
Michelle M.
4 out of 5
10/6/2025
Overall great service. Really appreciate how thoroughly they cleaned my car (interior was vacuumed which was much needed because of all the kids’ crumbs). Only thing was there may have been a miscommunication with shuttle driver and service advisor, as I had indicated I would not be available until a certain time to get picked up due to a work teleconference. They were waiting at my door, which was nice of them anyways.
Norma M.
5 out of 5
10/6/2025
Excellent service
Beth S.
5 out of 5
10/6/2025
Michael was super helpful. Always great service
Maryanne B.
5 out of 5
10/5/2025
Thank you
Chengfang T.
5 out of 5
10/5/2025
Thank you for your great service!
Marcus C.
5 out of 5
10/5/2025
Totally
Diego G.
4 out of 5
10/5/2025
David was very nice and made the process very easy. My only complaint is on the car wash. It looked like there was tire shine on my rims which I had to wash off myself after. Besides that everything was great.
Lien T.
5 out of 5
10/5/2025
Alma was very professional, kind, courteous, and took good care of me and my car! Thank you, Alma!
Cindy B.
4 out of 5
10/5/2025
Randy was pleasant but the problem I came in for wasn't resolved since it was acting up intermittently and the technician couldn't find the issue when I was there.
Melissa M.
5 out of 5
10/5/2025
Alma was fantastic and did a great job!
Manfred W.
4 out of 5
10/4/2025
We are pleased with David’s professional service and he agreed to replace the missing lock nut key at no charge. Car was wash and ready within 2 hours as promised. We are happy with this service experience!
Stella L.
5 out of 5
10/4/2025
Randy at the service dept is always amazing at customer services. All went smoothly.
Clayton T.
4 out of 5
10/4/2025
Mr. Michael Kim provided excellent service as experienced in a family run business. I have no complaints.
Cynthia N.
5 out of 5
10/4/2025
George was incredibly responsive and gave helpful feedback and advice when asked.
Alvin L.
4 out of 5
10/4/2025
Benjamin gave me the experience I expected from Putnam Lexus. He was timely and treated me with respect and addressed all the concerns I had and made sure that it was up to standard. It was a night and day experience that I dealt with compared to before and brought back reassurance to Putnam. I think he was quite thorough and was communicative in a positive way. Overall he went above and beyond compared to my previous service advisor

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