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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9455 reviews 71%
4 star 2769 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 359 reviews 3%
Review Us
Adrian Z.
5 out of 5
1/18/2023
thank you
Nancy S.
5 out of 5
1/18/2023
He kept me informed every step of the way
Phyrne O.
5 out of 5
1/15/2023
Ben--and all at Putnam Lexus were courteous and helpful!
Samantha B.
2 out of 5
1/15/2023
I don’t need a call back. The interior of my car door was dirty when I picked it up and instead of bringing my car to me, the person behind the counter said “it’s in the back, you’ll find it”. I’m glad that I had to wonder around in the rain, my car was behind the gate marked “authorized personnel only”. Moving my service back to Fremont even though it’s incredibly inconvenient.
Wei H.
5 out of 5
1/15/2023
Great!
Monica B.
4 out of 5
1/15/2023
David did well for us. The waiting time to get started was long but that was not his fault. Rather, he was busy with another customer. Putnam needs a system whereby when an advisor is **** with an earlier customer (“guest”), a different advisor can step in to help with an arriving guest.
Mingjuan L.
5 out of 5
1/15/2023
Randall provided me excellent service. Thanks for his timely communications and courtesy. Thanks to the technician who checked my car too.
Mingjuan L.
5 out of 5
1/15/2023
Fred provided me excellent service. Thanks for his timely communications and courtesy.
David L.
1 out of 5
1/15/2023
Nearly 11K and 2 week Delay was tough. Did not see appropriate discount
Sebastian D.
5 out of 5
1/14/2023
I want to thank all the participants in taking care of my vehicle. Special thanks to David, he went above and beyond to take care of my concerns and help me understand what my vehicle needs in order to be repaired and back on the road safely. Thank you all at Lexus Redwood City. You are all awesome! Sebastian D
Honor F.
5 out of 5
1/14/2023
As always, I received concierge level service from Mr. Liss and excellent mechanical service from Putnam's technicions - thank you!
Andrea B.
5 out of 5
1/14/2023
Randall was extremely helpful from the moment I called for an appt. to completing my Service faster than expected.
Nandini R.
5 out of 5
1/14/2023
Appreciate quick service of my car
Eric W.
4 out of 5
1/13/2023
Randy was very helpful and friendly. He also resolved my questions and concerns. I appreciate it. I already filled out the survey card and will not bother with additional manufacture’s survey.
Susan M.
5 out of 5
1/13/2023
Quick and easy. Thank you
Michael J.
5 out of 5
1/13/2023
Service Advisor was great
Al L.
5 out of 5
1/12/2023
Ben is very thorough in proving services to me.
Everildo A.
4 out of 5
1/11/2023
Randall is very helpful and able to accommodate a shuttle for me in the last minute
Karen M.
5 out of 5
1/11/2023
Thank you Mario
Beles M.
5 out of 5
1/11/2023
Very good

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