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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9420 reviews 71%
4 star 2762 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Gail Y.
4 out of 5
12/7/2023
I loved that Alma greeted me with big smiles and was always warm and gracious when talking to me. A happy employee is a good reflection of management. So, good job, team Lexus! Also, after arriving, I didn’t have to wait even a full minute before I was greeted and taken care of. I was told the service would last less than 2 hours - and indeed the service was definitely just under 2 hours by 5 or 10 min.
Sharon D.
4 out of 5
12/7/2023
My experience was fast and efficient. George was very pleasant but being a new car I had some questions about how to turn on some features. He assured me they would adjust them but I wanted to learn how to do it myself. He seemed in a rush.
John N.
5 out of 5
12/7/2023
David Liss, is a great representative of your “brand” and exemplifies the “Six Sigma” goals. David, I will return! John R Nelson
Ngoc T.
5 out of 5
12/6/2023
Fast and flexible!
Vinay M.
5 out of 5
12/6/2023
Car looks great, and Ben was wonderful! Thank you!
Flora D.
5 out of 5
12/6/2023
Very hard working competent and polite person!!
Barbara F.
5 out of 5
12/6/2023
Alma was professional efficient good experience
Joe V.
5 out of 5
12/6/2023
Best in service, Thank you Excellent!!!
Shamshu D.
5 out of 5
12/6/2023
Excellent service. Alma have been very good customer service
Leonard B.
5 out of 5
12/5/2023
Friendly and professional. Good job..
Karin Lynn.
5 out of 5
12/5/2023
George was great !
Andre J.
5 out of 5
12/3/2023
Efficient and friendly
Debbie A.
4 out of 5
12/3/2023
Randy was responsive and kept me updated. Obtained my verbal permission to make the fix. Felix the driver of the shuttle was wonderful. Really appreciate the shuttle service!
Alan G.
5 out of 5
12/3/2023
David was great as always. Very helpful and knowledgeable. Thanks again!
Alan G.
5 out of 5
12/3/2023
David was great as always! Very helpful and knowledgeable. Thanks again!
Dee C.
4 out of 5
12/3/2023
I showed up early for my appointment and Mario took it in stride and took my vehicle in without an issue. Everything that was included in the service was explained completely and he made sure to circle back to see if I had any questions. It was a perfect interaction.
Don B.
2 out of 5
12/3/2023
Randy is the best
Lenila L.
5 out of 5
12/3/2023
Thank you. Great service.
Saras S.
5 out of 5
12/3/2023
Excellent
Judith H.
4 out of 5
12/3/2023
David’s professionalism and thoughtfulness are above and beyond. I asked for him specifically because of his quality of service and thoroughness in handling a previous repair to my engine covered by insurance. And although I’m moving to Healdsburg in Sonoma County, I am planning to stay with Putnam as a service provider because of David’s consistent quality of customer/car care. I conducted/managed customer service research for decades and, in Any industry, David’s delivery deserves high marks!

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