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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9419 reviews 71%
4 star 2760 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Roberto L.
5 out of 5
1/18/2024
Excellent for Mario. Excellent for Kayla on my phone appointment , Loaner and cashier.
James I.
4 out of 5
1/18/2024
I missed Mario when I came to pick up my vehicle and asked that he called me the next day. He did, and answered my questions, and I really appreciate that.
Gloria L.
5 out of 5
1/18/2024
David was excellent and I was very pleased with the service
May C.
5 out of 5
1/18/2024
Excellent Thank you very much !!!
John R.
5 out of 5
1/18/2024
Good job, and very punctual I like the way they handled the service very professional ????.
Janet J.
5 out of 5
1/18/2024
His customer service is good
David E.
4 out of 5
1/18/2024
Didn't see much of her this time
Richard M.
4 out of 5
1/18/2024
All done as promised. Can’t beat that!
Joan D.
4 out of 5
1/18/2024
Randy’s great!
Christopher K.
5 out of 5
1/17/2024
Outstanding! Collaborative in working with auto insurer. Comprehensive in analysis of problem(s) and repairs. Accommodating in transportation needs. Friendly and responsive. Ensured complete customer satisfaction. Has nailed my loyalty to Putnam Lexus.
Jate S.
4 out of 5
1/17/2024
Alma had great energy and was responsive to my questions. Additionally, she found my tablet that I had forgotten under the driver's seat
Rahul S.
5 out of 5
1/17/2024
Friendly and efficient service. Answered all my questions. Excellent customer service.
Fredrick B.
3 out of 5
1/17/2024
Good job although the cost was more expensive than I initially thought! A lot of money for a trunk latch. David was as accommodating as as was possible but the cost was still steep.
Honora C.
5 out of 5
1/17/2024
The service was done in an efficient and thorough way. I am delighted with everything Randy and the team did on my Lexus.
Kanjana C.
5 out of 5
1/17/2024
So good very good
Cynthia H.
5 out of 5
1/16/2024
Thank you Alma!!! The service is always fantastic!!!
Vanessa M.
5 out of 5
1/16/2024
Alma was absolutely wonderful. The whole team is amazing.
Stan L.
1 out of 5
1/15/2024
Mario was spectacular on our behalf !! We are very disappointed in Lexus that a part that was replaced three years ago needed to be replaced again and Lexus didn’t stand behind it . I’m 73 years old and have purchased many cars from Putnam Lexus since 1980 . Serviced my cars with you for almost 45 years. It is my opinion as a consultant in the heath care service industry that my credit card should be credited in full
Marguerite P.
5 out of 5
1/15/2024
Randy keeps me totally informed of all the stages of the situation. I am as always very pleased.
Paul O.
5 out of 5
1/15/2024
Always professional

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