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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9414 reviews 71%
4 star 2759 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Deborah B.
5 out of 5
5/14/2024
Very happy with my advisor, and all aspects of my service experience. Thank you
Kristina P.
5 out of 5
5/13/2024
Mario is fantastic!
Rodney T.
5 out of 5
5/13/2024
Over the years, I’ve had service done with BMW, Mercedes and Lexus and Randy is the absolute best I’ve dealt with, he’s personable, honest, and sincere. He truly cares about the customers which I think is rare. He’s truly an asset to your company.
Sue E.
5 out of 5
5/13/2024
I appreciated very much his responsiveness and communication skills. Best service I’ve had in this situation! Thank you!
Cyndi J.
4 out of 5
5/13/2024
All is good - ready to drive to LA
Meredith M.
4 out of 5
5/13/2024
I am always satisfied with my Lexus service. In the next few months I have to decide whether I should keep, extend or sell my leased car. Whatever I decide , I will stay with Putnam Lexus. Thank you for the opportunity to respond about my service experience. Meredith M
Dora P.
4 out of 5
5/13/2024
Randy provided great customer service! I found myself with a flat tire in the middle of the road. He responded and handled my tire replacement very quickly! I had my car ready to go the very next morning.
Paul F.
5 out of 5
5/13/2024
What I always come to expect from George; complete respect and transparency in his professionalism. That’s why I come from San Francisco for service.
Sonja O.
5 out of 5
5/13/2024
Mr. Randy and team are working on all the aspects of experience and quality services. Thank you. My car is running perfectly with a new battery ????.
Yolanda C.
5 out of 5
5/12/2024
????????
Tom K.
5 out of 5
5/12/2024
Well done. Thanks David
Yimin M.
5 out of 5
5/12/2024
good
Seok Ki.
5 out of 5
5/12/2024
Good job. Is there a complimentary key ring for an anniversary service?
Mehrdad Y.
5 out of 5
5/12/2024
My service advisor Randy and the check in reception administrator were amazing. The whole process was quick and effortless.
Larry G.
4 out of 5
5/11/2024
David was excellent He made sure that I understood the service proposed and gave me a fair price The premium detailing was better than expected
Sanjay M.
5 out of 5
5/11/2024
Alma is exceptional at her job. Kayla and her partner at the front office also made the experience easy.
Richard G.
5 out of 5
5/11/2024
Brilliant service . Timely, prompt, and excellent communications
Alexander V.
3 out of 5
5/11/2024
Next day appointment availability. All parts needed were in stock. My car got a much needed wash. Clear communications. Availability of loaner car.
Melina D.
5 out of 5
5/11/2024
Ben was very nice
Marc S.
4 out of 5
5/11/2024
Randy is knowledgeable and responsive. He even got the foreman to assist in solving a mysterious intermittent problem, which is the worst.

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