Putnam Lexus Auto Repair Service

He is really nice person and so is one of mechanic person who is Japanese American I forgot his name though. I have been driving ES 300 since 1998 very carefully and cleanly because I love my Lexas. Engine sound is still so quiet and smooth. Thank you. Ritsuko

Everything was great

The best!

The team did a great job, starting with Mario. Thank you for the car wash. The windshield was just 95% clean however, and the control panel and center console were not wiped off. The car is so new, those things really do show.

It was great overall. But my car wasn’t washed- i can still see dust and previous stain before i dropped off my car

David - the replacement Keys work great - much appreciated your getting them on a timely basis and matching our scheduled appointments “over the hill” I do need to point out I specified that the Auto Unlock (Smart Access System) NOT be enabled!! Years ago (estimated ~ 6) I discovered that it drains and shortens the battery life if the car isn’t driven very regularly: I had my battery replaced as a result of this and subsequently disabled it! I was enjoying observing how nice and effective the new keys were when I noticed the red signal on the key showing the car detecting the key. I was able to open the locked car with the key in my pocket. I immediately got out the instruction manual to recall how to disable this “Luxury” feature. I disable it last night in a dark garage with portable lights. The manual recommends “If you do not intend to drive your vehicle for a long time, push the cancel switch to deactivate the smart access system.” I recommend this be pointed out to customers- [note: we have 2 cars, are retired, and even alternating use each one can go several days without being driven] The drive home went well! Thanks again for you support! Paul L

George was very helpful.

Mario was very helpful and proactive

Service was on time car was clean Thank you

Nice experience

Thank you for explaining service needed and appreciated use of loaner car.

The whole service department was very friendly and was quick and efficient. They listened to my concerned and addressed them promptly.

Excellent service

Very helpful and courteous.

George is a key reason why we keep using Putnam for the service on our vehicles. He is exceptionally knowledgeable, thorough, responsive, helpful and customer centered and focused. It is always pleasure having our vehicles serviced at Putnam. Thank you!

Alma did a fine job!

Randy is great!

George is always very friendly and professional and keeps me informed.

Great

Benjamin promptly checked me in on 8/9 even though my appt did not appear on their schedule (not sure why I wasn't on it because I spoke to someone over the phone on 8/7 and made the appt). He kept me well informed!