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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9400 reviews 71%
4 star 2754 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Ruth C.
4 out of 5
11/1/2024
It’s amazing to me, but no matter how over-the-top busy David is, he always makes time for me… I did not have an appointment today, but when that light went on that said my front right tire was having a problem I freaked out because I didn’t know that this was happening… And on top of it, I was supposed to go down to MONTEREY today but canceled the trip at the last minute! The way things work sometimes is very strange… But LEXUS made it so much better thanks to David Liss!!!
Susiana W.
1 out of 5
11/1/2024
Was disappointed that my car IS was returned dirty on the inside and its a new car and not happy to see a small nick in the front corner of the paint ( Even though small - its a brand new car) The Rx was returned Clean and service was good for RX
Gloria N.
1 out of 5
10/31/2024
I never saw the rep again and it became extremely expensive I would have liked to talk to someone about all the new recommendations It also took much longer because of additional findings
Kanjana C.
5 out of 5
10/31/2024
he take care very good good good good I have for him long time thank you thank you
CHARLES M.
5 out of 5
10/31/2024
Timely done with usual class
Marianne R.
5 out of 5
10/31/2024
Lexus and its service partners and employees are always professional, efficient, courteous and knowledgAble. I have never had a bad experience
Monique B.
5 out of 5
10/31/2024
Randy was great. Explained everything and was very responsive.
Quio Y.
1 out of 5
10/30/2024
I left the car and texted Alma with clear instructions for routine maintenance and fix the trunk. I just noticed the routine maintenance was not done.
Nanzaddorj S.
5 out of 5
10/30/2024
Great service!
Jodie K.
5 out of 5
10/30/2024
As always, the team at Putnam, from the guys who meet you as you drive in to the girls at the counter, and of course, Mario, they are all very professional, thoughtful, polite and make everything so easy to get in and out! Thank you!
Robina R.
5 out of 5
10/30/2024
David Liss provides excellent knowledge, support and prompt service! Your entire team works great. A step above the rest!!
Stuart W.
5 out of 5
10/30/2024
Everything was efficient, polite and lovely. Thank you.
Julio F.
5 out of 5
10/30/2024
Mario is very professional service advisor,I’m happy with the service repair,and during the time,my vehicle was in the shop Mario was informing me about the repair process,till my car was done repair,thank you Mario.
Lois D.
5 out of 5
10/30/2024
David is always efficient and courteous. He always checks to make sure he has explained everything. Excellent employee.
Michelle O.
5 out of 5
10/30/2024
Mario sent updates and the car was done in a timely manner
Brian L.
5 out of 5
10/30/2024
Mario was excellent as my service advisor!!
David B.
1 out of 5
10/30/2024
The only thing I was not satisfied with is that the technician forgot to rotate two of the tires. I noticed because one of my wheels has a scratch on it and when I came to pick up my car, the wheel with the scratch was in the same position as before. I notified Mario and he called the technician to rotate the two remaining tires.
Jonathon L.
5 out of 5
10/30/2024
Very Professional and Delivered As Promised
Sonja O.
5 out of 5
10/29/2024
Dear Lexus team. Mr. Randy is above and beyond his professional qualifications. He makes me feel like home . Thank you for your service and support. Best, Sonja O
Omar V.
5 out of 5
10/29/2024
Randy and the team are always very professional, helpful and make the service pleasant.

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