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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9396 reviews 71%
4 star 2753 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Lois D.
5 out of 5
1/15/2025
Randy. Great service Manager
Binerva G.
5 out of 5
1/14/2025
As always, Alma was very efficient & pleasant. We thank her for her great service.
Barbara N.
4 out of 5
1/14/2025
Alma is excellent
Todd L.
3 out of 5
1/14/2025
I can’t read the body work estimate
Jennifer S.
4 out of 5
1/14/2025
Ben is great and will keep going back to him. Anytime there is an issue, even with the front desk, Ben takes care of things.
Alla Z.
5 out of 5
1/14/2025
Hello, I am a loyal Putnam Lexus customer since 2007. The service was impeccable as always! Thank you very much! Alla
Robert M.
4 out of 5
1/13/2025
Will complete the survey when received.
Paula I.
5 out of 5
1/12/2025
Randy Solomon provides excellent customer service and is always so friendly and responsive.
Milind G.
5 out of 5
1/12/2025
Excellent service. Very professional.
Marc R.
5 out of 5
1/12/2025
Randy is always great! Straightforward, honest and knowledgeable.
Oliver L.
5 out of 5
1/12/2025
Excellent service!
Celia W.
5 out of 5
1/12/2025
Very good
Jay M.
4 out of 5
1/12/2025
All good excellent service except for the technician marking all my tire pressures on paperwork at 36 psi but there were 4 different pressures on the tires . 31,34, 32,35 .. so obviously the technician did not properly check the air pressure.. thanks ????
Monica P.
5 out of 5
1/11/2025
I received exceptional customer service from David! Additionally, the staff is attentive, professional, and genuinely committed to ensuring that my visit is seamless and stress-free.
Amanda A.
4 out of 5
1/11/2025
I was able to get a next day appointment for service, which was a pleasant surprise. I was able to wait in the lobby and use the WiFi (and coffee) to do some work and received various digital updates via the online portal. When George came to provide an update, I noted that my car key battery was also low - he informed me to let the front know and they’d be happy to replace the batteries for me. When I went to pay, he had already alerted the front desk and they’d promptly updated the battery. I also appreciate getting a quick car wash before driving off. Thank you!
Tracy N.
5 out of 5
1/11/2025
Great service again!
Larry W.
4 out of 5
1/11/2025
Every one there is terrific! Thanks!
Gayle I.
5 out of 5
1/11/2025
Great customer service and took good care of of my car! Randy S. was the best!
Jeffrey G.
5 out of 5
1/11/2025
The best; very confident in his advice.
Keith V.
3 out of 5
1/11/2025
Randy kept us informed. Surprised though that Lexus standard for replacing an under warranty part failure is with a refurbished part rather than a new OEM part.

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