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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9393 reviews 71%
4 star 2751 reviews 21%
3 star 248 reviews 2%
2 star 451 reviews 3%
1 star 356 reviews 3%
Review Us
Antonio W.
5 out of 5
2/8/2025
excellent service
Yanke L.
5 out of 5
2/7/2025
very good
Bhupinder M.
5 out of 5
2/7/2025
Good job every body very frindely
Kathleen H.
5 out of 5
2/7/2025
I’m very satisfied with your service. It’s very professional, courteous and prompt. Thank you.
Joseph B.
5 out of 5
2/7/2025
Great service like always. Randy is great to work with.
Linh D.
5 out of 5
2/7/2025
Excellent support. Very responsive, considerate, and efficient.
Ken H.
5 out of 5
2/7/2025
Less impressed by the loaner car. ;)
Margit H.
5 out of 5
2/7/2025
The very best Service Thanks George
Vanessa C.
4 out of 5
2/7/2025
Although I thought Randy one of the representatives was rude on a phone call David was super nice and friendly. Everyone else is kind thank you.
Roy P.
5 out of 5
2/6/2025
Great customer service
Stuart S.
5 out of 5
2/6/2025
Randy did an outstanding job. He was very receptive when I arrived, very helpful, answered all my questions, had excellent follow up to the whole process. Alma, his partner, is also excellent. I give them both my highest ratings and praise. Stu.
Johnny C.
5 out of 5
2/6/2025
Randy simply was amazing and the entire Putnam team was very cool. I also gave awesome reviews and mailed in your postcard.
Nancy N.
5 out of 5
2/6/2025
George was exceptional!
David E.
2 out of 5
2/6/2025
Alma was fine, had no problem with her. When I had the problem with my Lexus, it was last Saturday. The service department was open until 4:30 it said. I called three or four times and got no one to pick up the phone. I left two voicemails. Yet still got no response from anyone. I was quite disappointed with the lack of of response. So I waited until Monday to try to get car down there. I was told by the service manager that they were simply understaffed on Saturday when I asked why no one answered the phone. Once my car was finally received the service was fine. Alma was very nice and helpful and my car was serviced professionally. My only problem was PICK UP THE DAMM PHONE!
Vadim S.
5 out of 5
2/6/2025
Great service!
Allan L.
4 out of 5
2/6/2025
It is difficult to find a car professional that you completely trust, but Mario has definitely earned my trust over the years. Mario never pushes anything, always tells me options where I can save money and different services that would be helpful.
Keith O.
4 out of 5
2/6/2025
Yes, I had missed my major service at 150k, and I signed up for 160k. David noted that I should probably get the major service now. I got a call about the state of my brake pads and rotors, so I had those updated as well. Service was quick and loved that it was given a nice cleaning as well.
Anna T.
1 out of 5
2/5/2025
Got the car back with scratched up aluminum side sill inserts. Would prefer to get my car back from service in the exact same condition that it was delivered in.
Phallin S.
5 out of 5
2/5/2025
Yes! Mario was very helpful!
Nhung Tuyet.
5 out of 5
2/5/2025
Awesome job thank you for your service

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