Putnam Lexus Auto Repair Service

No reflection on Mario or you Randy, My understanding today is I that my car needs to be run 20 to 30 minutes each day to keep the battery from running low. I've never heard of such a thing from anybody I know. Also turning off the Lexus app on my phone is advisable because if it's running in the background that also drains the battery. ( I never use it) I was told that I've been informed of these things. - that electronic systems in this car all contribute to battery drainage. Where is this in writing? I would never have bought this car if I knew it was had such complicated electronics that I had to run the battery every day at least. 20 minutes in order to avoid the risk of being left stranded somewhere. Last Monday I drove from San Carlos to Montera and as I said the AAA guy said the battery wasn't the problem. Bottom line is I don't feel safe that my car will be reliable. This is really upsetting for me, and again, I know of course it's not you guys fault but I won't fill out any surveys now that I know that it could affect your pay.

Mario always provides top-notch service. He’s communicative and reliable.

Alma was very good at explaining things

Ben is very professional, knowledgeable and helpful. I will definitely ask him for my future services with Putnam Lexus Redwood City.

Best service! I highly recommend it.

Alma is very helpful during my visit for car service, able to get the ride from work and back to pickup my car. Alma gave me plenty of time arranging my ride back able to work with no interruption

Randy went above and beyond my expectations.

always professional, polite and responsive

Randy is excellent! Professional and knowledgeable.

High quality service. I appreciate it.

Alma was wonderful—quick,efficient, charming. When I went today I didn’t see her, Gladiola met me and Explained that I should come back on a weekday for my tutorial. It was confusing where to go to trade the loaner in and pick up my new Car. More signage would help!!

David is a seasoned professional. Everything went smoothly!

Mr. Randy, You and the Lexus Department were very Professional, Knowledgeable and Outstanding! Thank you for everything! I appreciate being served with the utmost courtesy and respect!

Great communication and friendy service

Precisely professional friendly services- everything just wonderful

Excellent service. George provided everything that I needed.

Randy provides excellent service He always ensure my car is handled with care and meets safety standards. I appreciate and trust his advice.

Great service

Randy is an excellent adviser.

Mario is great to work with. Great customer service!