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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9393 reviews 71%
4 star 2751 reviews 21%
3 star 248 reviews 2%
2 star 451 reviews 3%
1 star 356 reviews 3%
Review Us
Ruba Youssef.
5 out of 5
2/25/2025
Great staff, goes above and beyond and very considerate !
Patsy L.
4 out of 5
2/25/2025
Professional and personal. Willing to please and make an informative difference. In other words, I felt cared for.
SHARON N.
5 out of 5
2/25/2025
Alma was very friendly and very efficient.
Athena D.
5 out of 5
2/24/2025
Alma is very friendly and helpful. She always delivers satisfactory and professional service. Thank you!
Lidan Z.
5 out of 5
2/23/2025
Thanks!
Donna B.
4 out of 5
2/23/2025
I appreciated David’s follow up in providing an overview of recommended and required services. He explained the why behind the need for the service in a way that I felt both informed as the consumer and had autonomy in decided if I wanted to proceed with the services. I did not feel pressured. I also was happy in being notified of the estimated completion time.
Julie L.
4 out of 5
2/23/2025
George provided incredible customer service today. He did not lose his cool when I became quite agitated hearing my car was being washed. My concern was that this meant rollers, which I do not let touch my car. Once I was able to speak with him in person, he was able to clear it up, and kept a reassuring smile on his face too. I sincerely appreciated his support in getting my tire replaced today, obviously an unplanned visit. I hope he will be available for my next service visit, instead of my going to Serramonte.
Steve M.
5 out of 5
2/23/2025
Thank you
Maria H.
4 out of 5
2/23/2025
David M Liss, was very nice, kind so friendly and listened to me and fixed my car problem. Also was very nice Jessy in the reception and Fernando . I’m very happy and grateful of Putnam Lexus Redwood City
Carelle K.
4 out of 5
2/23/2025
As I mentioned to your receptionist Stephanie, I have never regretted purchasing my 2015 Lexus Rx 450 at Putnam AND I have never regretted using the Putnam Service department. Benjamin Nino is an important part of your success, as is Stephanie.
Paul W.
5 out of 5
2/23/2025
David is very knowledgeable and patient with his client.
Mario M.
5 out of 5
2/23/2025
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Honora C.
5 out of 5
2/22/2025
Extremely satisfied. Randy is great.
George U.
5 out of 5
2/22/2025
Always goes above and beyond with service, communication and just plain thoughtfulness. We are going to buy another Lexus in part because we trust the work they do! Thank you!
Cynthia K.
5 out of 5
2/22/2025
Mario is excellent! Thank you!
Lee N.
5 out of 5
2/22/2025
I am happy to tell you more about the great experience I have with David Liss each time I bring my car in for servicing. Send me the survey! Thank you.
Beth B.
3 out of 5
2/22/2025
David was excellent. He has been my contact before. The only thing that surprised me was that the estimate didn't match the final bill. And no additional work was done. It was 80 dollars off. I didn't question it since the work was done. I did use the postcard for a discount but this difference was irrespective of that.
Cheryl S.
5 out of 5
2/22/2025
Friendly, efficient, knowledgeable-thank you!
Cris M.
5 out of 5
2/22/2025
Alma was exceptional- quick, thorough, very pleasant. I hope we see her on our next visit.
Lynn L.
5 out of 5
2/22/2025
Alma and the staff are as amazing and I really appreciated the car wash as well. You guys are the best! Thank you! Lynn

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