Putnam Lexus Auto Repair Service

Since I have been working with Randy I have been happy. Randy listens and tells me what I need to know up front. Randy always calls me when my car is ready and it’s always on time. Randy is the best. Thank you Randy

David always asks me questions pertaining to my car and its health so that he may look more deeply into areas that I don’t understand or know anything about… And explains what is being done to my car… Plus the cleaning of certain areas on the inside, that aren’t usually handled by the Lexus cleaning/washing department people,!he does himself, such as vacuuming some areas in the front and backseat areas… David Liss is a real plus to your LEXUS gang!… Thank you so much!

Randy was fantastic!

Great experience with fast service.

Very good customer service

David is the best.

Ben provided excellent service

A yellow tool was left under my driver seat, but other than that my issues with the car were addressed. She or her coworkers were communicating with me to keep me updated.

Great service as always

Excellent care. Would recommend.

David was very helpful.

Be provided excellent service. His responses to my questions were very informative and clear.

Very good

David did a good job with explaining my repair and the 150 thousand mile service

Good service and communication

very professional services. good explanation, efficiently completed, appropriately priced. thanks.

Randy is the best I have had as a service provider!takes great care of me. Thanks Randy!

Randy is a good (new) contact at Putnam.

Complete snaffu. Made me leave the car overnight to wait for a hitch harness from LA. Then they discovered the harness was integrated and they could have installed it yesterday. Then when I took the car to uhaul to have the hitch inspected today so I can haul a uhaul trailer the uhaul rep was unable to find the wires. So after at least 20 minutes on the phone with a service rep and sending multiple pictures, I was told to bring the car back to the dealership. The installers neglected to cut the opening necessary to access the wires. So even though they were there they were not accessible. Several more of my hours than was necessary were wasted. We brought our car to the Lexus dealership to have the hitch installed because we wanted it to be done right and correct for our vehicle. In addition, when I made the appointment I was informed of the price for the parts but no one gave me an estimate for the labor, which was over $1000. I was blindsided by that when I dropped the car off. Over all a very unsatisfactory ecperience.

Best team good customer service