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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9385 reviews 71%
4 star 2751 reviews 21%
3 star 248 reviews 2%
2 star 451 reviews 3%
1 star 356 reviews 3%
Review Us
Cecelia V.
5 out of 5
4/8/2025
continued great service over 25 years! our 5th year with Ben! service was prompt, courteous & uneventful. See y’all in 6 months.
Jiangwei P.
2 out of 5
4/7/2025
Initial quote was higher than what I got during online reservation. It’s hard for customer to know whether I received a fair price.
Geoffrey Y.
5 out of 5
4/6/2025
great communication, appreciate the professionalism
Eddie M.
5 out of 5
4/6/2025
Randy was very courteous and friendly and very professional. Great Job Randy!!!
Kamila M.
5 out of 5
4/6/2025
Ben as always provides superb service!
Roger S.
5 out of 5
4/5/2025
Great service! Thanks, David
Meredith M.
5 out of 5
4/5/2025
Kudos to Randy Solomon, the women at the desk, the men who worked on and washed my car the fellow who parked my car and the young lady who left me a message that my car reported I needed service. And, as always, the availability of a loaner car. You all are the best.! I really love my car and plan to continue as a loyal customer at Putnam Lexus in Redwood City. Thanks again. Meredith M
Anastasiia S.
5 out of 5
4/5/2025
I have met David before and it's always a pleasure to have an experience with him. David is very professional and kind man, knowledgeable about the car-related questions and beyond. I admire his attention to details and that he is there to help an answer any questions.
Bernita H.
4 out of 5
4/5/2025
Everything went smooth from checking in and finalizing appointment.
Kory B.
5 out of 5
4/5/2025
As usual, David took great care of the emergency repair to our car.
Mehrzad R.
4 out of 5
4/5/2025
Randy is a great service person. He is the reason I keep coming to Putnam for servicing my car.
Iraj H.
5 out of 5
4/5/2025
Ben was very knowledgeable and professional. Great job today
Donna R.
5 out of 5
4/5/2025
David is always fantastic. He cares about his customers and his work - it comes through
Ebrahim A.
5 out of 5
4/5/2025
Randy and everyone in service department did a great job, thank to you all.
Leslie Janine.
5 out of 5
4/5/2025
David always take great care of me and my Lexie. Great communication. Friendly professional service. Makes sure I know what’s going on with my vehicle. Thank you!!!
Alison B.
5 out of 5
4/5/2025
I really enjoy working with Randy. He keeps me informed and is friendly.
Muoi L.
5 out of 5
4/5/2025
Great service. Thanks!
Pavitra P.
5 out of 5
4/5/2025
Randy is the best. He makes my visit so easy.
Susan M.
5 out of 5
4/4/2025
Alma always delivers the highest quality of service! She is awesome!
Doris N.
5 out of 5
4/4/2025
GREAT SERVICE

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