Putnam Lexus Auto Repair Service

Excellent service

Thank you so much for great service!

Service was great. Thankyou

Jorge is amazing!

Great service from Randy!

Randy was very helpful. He showed that he wanted the car to be done properly and I was okay with all the work being done. He was the only one , after all theses visits, that sold me a prepaid service contract.

Excellent work

Randy is always great to work with!

Randy has always been very helpful with our service needs

Randy was terrific. The whole team was up beat, and knew how to make customers feel appreciated. The excellent Company culture shows through.

To be clear, George provided me with excellent service. The overall experience was a bit disappointing. Maybe it was due to my streak of bad luck, but I received some devastating news about my Lexus that I had brought in for inspection. The cost to repair the issue was fairly expensive, and left me with little options. I was looking forward to possibly financing a pre owned vehicle from your inventory, and it seems that the only vehicles in stock were brand new. Unfortunately, I can’t afford to purchase a brand new car at the moment. Luckily, I was able to find a local mechanic that is able to offer the service quoted on the invoice, for half the price list by the service team. I can go on, but I’d rather make peace with the situation and move forward.

Ms Cardenas-Orozco was great. She was knowledgable and efficient and very kind. I’m so glad to see a female advisor. Thank you for assigning me to her. I will ask for her next time.

I was originally scheduled for tires and told that it would take 2 hours, when I arrived for the appt I waited 20 mins to get checked in, then was told that my appointment would take 3.5-4 hours. We rescheduled. Then I needed to reschedule (no fault of yours) when I arrived to have the 4 tires and alignment I was again told it would be 3.5 - 4 hours. I let the associate know that I would be waiting and that I had to pick up kids from school. At 3 hours and 50 minutes from my appt time I asked about the car was told they were done with alignment and it was at the car wash. I requested to pay so I could leave immediately. Assured it would be a few minutes, 40 mins later, after several requests I was finally brought my car. 4 hours and 40 mins after my appt time and 5 hours after I checked in. This is really frustrating I am Treesa Mclesn an assistant for Jess Lee

Superior in all aspects

Very good service

Great service. Alma assisted me very nicely and professionally.

Alma always does an outstanding job. Could not be more happy with the the service. She is the reason I don’t look for another dealership.

Service was excellent. It would be better if your text notifications worked more effectively. Thank you

Very efficient

Very efficient and quick service. Smooth communication. All staff, in addition to David, were friendly, helpful, polite. Thank you very much.