Tyler is great. Kept me up to date and called when he said he would. Awesome job
Time to complete repairs and communication not great. The truck is driving good however. The main issue was on ticket said shocks leaking and I denied repairs. I never denied anything and would have taken cate if this which most likely should have covered under my extended warranty. Regardless the opportunity to get the repair made so I would not have to be inconvenienced again was not offered to me. I let Rachel know, she replied back yesterday at 10am that she would call me then never did. All this after it took 10 days for repairs and no rental which was included under my warranty.
Great service and excellent communications from Bob.
He was a very nice, kind & patient man.
I knew what I needed you all all stepped up. I hated to trade in but I lost my husband to sudden cancer. Gods always good in his graces to lead me to you all for help . You all stepped up . Thank you
Gayla L Heath
Communication - Communication - Communication..!!! Kudos to Aaron Mcbride with Grapevine Ford that had our vehicle 5 - 6 weeks awaiting a part that was on backorder and he called me every Friday to let me We were'nt forgotten and kept me in the loop. He represents your dealership very well. I may have to give him a call Friday to keep the tradition going. I enjoyed our visit and meeting him when I picked it up.
Excellent service. Thank you.
Alfredo always provides prompt outstanding customer service.
Excellent customer service! Thank you.
Service was timely, friendly, and Jody provided all the answers to my every question. I thank her again.
As usual,outstanding service by the team.
Tyler did an incredible job of keeping me informed and keeping a schedule. It was refreshing to bring my truck in , get a loaner , then get my vehicle back days later of the ordered part was installed. I wish the last service would have been this proficient and I have to believe that Tyler was the reason why it was so professionally expedited. Thank you all for fast and professional service. It took the sting out of missing my F-250 King Ranch for a few days.
I’m a king time patron- this dealership has taken good care of me and Alfredo is great!
Jody was great
Kept advised and explained everything
Great employee
Daren has always provides excellent customer service.
The communication was very professional. I was notified as soon as the part was ready to installed.
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