Outstanding job by Rachel.
I had to wait for 1 hour for my car to be taken in for service
Christopher was great. Explained the whole process, and recommendations without being pushy. He communicated everything very well to the end. Great to see someone like this working at my dealership and it’s why I come back to grapevine ford when I have two other ford dealerships way closer to me. Keep up the great work Christopher!
Another successful experience at Grapevine Ford. Thanks
Robert was a pleasure to work with and the whole process was easy and very convenient.
Truck didn’t get washed which y’all always do after a service. Oil change was done but no new service sticker reminder for the next 5k mikes applied to the windshield. Service tag was still hanging on the rear view mirror and plastic protection still on the drivers seat. Interior shoe marks from service. I’m disappointed in the overall sloppiness. I was already disappointed from the manufacture recall work, no rentals vehicles so I bummed ride for a week. The truck runs great! No knocking sounds and quiet idle. Thank you for that!
Heath was very professional and helpful!
It was overpriced and slow process.
Thank you for employing such a knowledgeable, compassionate person who honestly cares about vehicles. I received the best customer service from Chris! He was patient, thorough, and listened patiently to my needs in regards to the 80,000 maintenance. ABOVE AND BEYOND EMPLOYEE! I’m getting my brakes done because of his thoroughness! Thank you
Miguel has done a great job. My only issue is that the original quote provided by the parts department did no list labor on several parts, resulting in a higher bill than expected.
Chris does a fantastic job of communicating progress and driving to completion.
I use the Ford Pass app for monitoring the vehicle and scheduling its maintenance. It works very well with the service your dealership provides. I enjoyed the experience with your service department today.
We couldn’t be happier and more great full for Bob’s helping us with the situation we were in. He went beyond our expectations in getting my wife back on the road. He even got her to a Doctors appointment she would otherwise have missed while her Nautilus was being repaired. This kind of service is the best we’ve ever experienced with a car dealership. He was very understanding and caring and made things happen. He is a great asset to Grapevine Lincoln. Our sincere Thanks to Bob.
Alfredo was very nice and efficient - I think he represented your company very well
Miguel Luna and his Technician were very efficient and helpful. Prime examples of the good work that occurs here and the main reason why I come back.
It is always a pleasure to deal with Bob. He is always professional courteous and gracious. He is definitely an asset for your company, please don’t lose him
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