Aaron exceeded my expectations
Miguel got everything taken care quickly. Appreciate it.
Great job & pleasant experience!
We so appreciate all the great service team at Grapevjne Lincoln! Heath helped me this time and did such a good job. You don’t feel like they are ever trying to oversell you, but have my best interests at heart. Their service is why I want to stay with Grapevine Lincoln and get my next Lincoln here!
Miguel is awesome, he knows his customers and their cars. I am always greeted by my name as soon as I arrive and he always knows where my car is at upon pick up.
Tyler is awesome. I would hire him
In a second to run our service department at our stores if I could. He’s great.
Yesterday when I lowered the driver’s window the sound was still there and it was repeated when I raised it. I did this at least four times yesterday. Now the driver’s door has to be almost slammed shut to get it to close completely.
Thanks to Jody for setting up and taking care of our service needed.
Tyler was awesome to work with. He followed up with me and made the repair process as easy as possible.
heath went above and beyond to ensure my wife’s happiness!
It is still making the exact same rattling noise when turning on the ignition
Very professional but could have been better on vehicle return schedule. I was informed 2 hours at 8:30am but received call to pick up by 5pm
Christopher did a great job being professional and doing what he said he would. He was honest and the price he gave me was the price it was. It was an easy experience
Maverick schedule an appointment for 11 AM on Tuesday he arrived on time and then was told after confirming the appointment he had to wait for hours for his oral change. Beyond unacceptable. No offer was made to compensate him for a ride home offer him lunch none of the above. Considering we bought the vehicle at the dealership and receive service like this is totally unacceptable
Tyler was great. He jumped on a weird problem that occurred around 75/80 mph and resolved it in record time. The saying under promise but over deliver comes to mind which is a great way to operate. I drive the Fords and my wife drives the Porsches. You guys provide Porsche level service.
Heath did an excellent job communicating what need to be fixed on our car. He checked our warranty status and was very accommodating on drop off and pick up if our vehicle. Five star service!
Keep Jaquess around, he's a true asset.
Mr. Jaquess was an exceptional people person!! Really cared about my circumstances, and really made a very difficult situation tolerable!
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