The service advisor (Heath) was a 5. Responsive and informative. The company allowed someone (a man) to bring my car in to be serviced. No one notified me or reached out.
Jody rocks! She has always gome the extra mile to keep everything moving and updated!!
Bob thanks for your service ,we know u had to work us in your schedule. Look forward to a long relationship,we wish we were a little closer to your dealership
Sincerely Dudley &Janice Routen
The inside of my car wasn’t cleaned after I left my car there for 6 hours I was told two different things from service and my sales rep
Daren is awesome and always takes great care of us! THE reason we keep getting all four of our Fords serviced there!
Erica was awesome, very quick turn around on the service and was very personable.
The person who helped with the service was James Whalen. His service was outstanding.
Aaron and your team at Grapevine Ford did the one thing everyone wants; they met my expectations. Aaron did a good job with outlining the reasonable expectations and then met them. He let me know when to expect a call from him (all of your service patrons want to know that) and then he called earlier. Thanks
So far so good. Waiting on computer analysis.
Friendly & prompt service. Thanks Aaron
You need to provide coffee for your customers who wait. Or better yet, open up the snack bar ! Your vending machines and soda machines need to be re-stocked!!!!!!
I have had my 2019 Lincoln MKZ in for the same issue multiple times and every time, except one, I was told that the problem could not be reproduces. The one time when the evaporator coil was replaced, it didn't fix the problem and the technician didn't replace all the trim pieces when reassembling the dash as well as broke the ashtray. This last service (3weeks) yielded no better results, however the ashtray was replaced and it appears that the trim pieces when reinstalled. I do not plan on using the GrapeVine dealership anymore for service and hope that this problem will be resolved by going to another.
I've been've taking my car for service there for years and yesterday was my last time. The lady that greeted me thing an ok job. My bad experience has nothing do with her. Still, when I got to my car, the contents of the glove box were all scattered on the dash, the inside lights would not turn off and the odometer reading was off. Some guys in the front desk had to help me with it. Also, I arrived home to find my hood open. Lastly, I needed a state inspection performed and since my sticker didn't match, this was not done. I just spoke with the DMV and they recommended me to find another shop since this was not a restriction from them. Having the wrong registration sticker is definitely a problem, but was not a show stopper to perform the inspection. Thank you for previous services, but I'll be looking elsewhere for my auto needs.
Alfredo never fails to impress !! Give him a raise
Daren did a great job for me as usual however cost has risen enough for me to take notice.
Pete is the absolute best service advisor in the Ford service system. Give the man a raise. He deserves it. And I mean a legit raise
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