Management needs to pay attention to simple scheduled appointments. An oil change should be a quick service with a scheduled appointment. In my case a simple oil change with an appointment for 8:00 a.m. was completed at 10:00. Am oil change with an appointment should not take 2 hours. Alfredo made it right, so in the end I was completely satisfied, but it was close. I much prefer the dealer even for oil changes when the price and timing is competitive, but it has to be competitive.
Andrew Shannon provided excellent service as always.
He goes well above and beyond for the customer.
Highly recommended
Great service with a smile - thank you!
As usual Aaron took care of our concerns with his usual professionalism and courtesy, keeping us updated from start to finish.
This is my first time at grapevine ford. I will be coming back again and recommend to any one.
Pete is the best, he always takes care of me!
Josh was great , my vehicle was ready before the promise time and the work performed was done correctly. Will always return and hopefully Josh will be my future advisor.
She kept me up to date on all services I. A timely manner. Appreciate her service and was very helpful.
Me Leiniger was a pleasure to work with and a true professional.
Great customer service. Aaron was professional and very reasonable with addressing my concerns. The vehicle was fixed in a timely fashion and I was kept up to date on the status of the vehicle. Employees like Aaron is the reason I keep coming back to purchase my vehicles from Grapevine Ford. Thank you.
He went above and beyond getting some marks out of my headliner.
No complaints...except, of course, for the price. But I realize that that type of vehicle takes tlc to last as long as possible!
I will never take my truck to your dealership ever again. It sat for 2 days without even being looked at...what was my "appointment" for? Terrible customer service!
Brian Dunnewin was very helpful and efficient. I plan to always select him for any future service needs.
It was frustrating that my vehicle was there for 9 days. It basically sat there for 6 or 7 days waiting to get in to check on some issues.
Then my vehicle was returned with 9 mikes left in tank. When they picked it up from my last Wednesday it had a little over 100 miles. I expected it to be low but not on fumes. And the fact that the valet didn’t even warn me. Luckily I went to get dinner that night and took it to fill up but was down to 6 miles by the time I made it to a gas station. If I had not I would not have made it during rush hour this morning.
Lastly, my car was washed but horrible job. Still dirty around the tailgate and windows all spotty.
This is one of the worst experiences I’ve had when having my car serviced. But maybe I’m spiked after using Sewell for 5 years. At this point I’m not sure I want to use Grapevine Lincoln again for service. Or to lease my next vehicle if I stick with Lincoln.
Laura was very helpful in clearing up a misunderstanding on timing needed for this job. I had a infant with me because I thought it was a 1-2 hr job. She got my vehicle in right away and made sure it was complete in a very timely manner. She's a great asset to your organization.
Pete always remembers me and knows what I like. Fast and thorough service. He even ran my super dirty truck through the wash bay twice before I got there. I Love dealing with Pete and Grapevine Ford
Very friendly and knowledgeable. Went over and beyond
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