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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Sue R.
5 out of 5
6/26/2019
Bridget is an awesome Service Rep who kept me updated on a daily basis! She is great to work with. I appreciate her professionalism.
Brian M.
5 out of 5
6/26/2019
Eddie was very responsive and detailed the work that needed to be completed for my vehicle.
David E.
5 out of 5
6/25/2019
Aaron was great - very helpfup
JERRY C.
5 out of 5
6/25/2019
Very good experience
Shirlynn C.
1 out of 5
6/25/2019
Grapevine Lincoln fail to perform the service they say they offer.
Nick C.
5 out of 5
6/25/2019
Laura was very helpful, professional, and kind.
Phillip S.
5 out of 5
6/25/2019
Great service as always!
Earl B.
5 out of 5
6/25/2019
I always get excellent service at Grapevine Ford.
Eric J.
4 out of 5
6/24/2019
Ms McPhail did a great job of taking care of my car servicing.
Connie D.
4 out of 5
6/24/2019
Is there a rating above completely satisfied...above "Superior"?
Keith H.
4 out of 5
6/24/2019
Bridget was very professional, courteous and took the time to make sure our extended warranty claim was properly handled. She is very customer focused.
Emilie T.
5 out of 5
6/24/2019
Bridget was great. I got my car returned so much faster than I expected.
Greg D.
5 out of 5
6/24/2019
Great guy and great service advisor. How do i put more than 5 stars for my review.
JACOB V.
5 out of 5
6/24/2019
Ed was awesome!
Sylvia M.
5 out of 5
6/24/2019
Na
Emily R.
5 out of 5
6/24/2019
Eddie did a great job of keeping me informed!
Paul M.
5 out of 5
6/24/2019
He was amazing, kept me updated and was prompt with any questions I had
Traci A.
5 out of 5
6/24/2019
Thanks for everything!
David F.
4 out of 5
6/23/2019
Pete was great keeping me informed about my Truck. He made sure everything was completed correctly before having me pick the truck up. I will start using Pete for my new advisors.
Carla H.
2 out of 5
6/23/2019
Customer Service at the beginning was poor, I drove up in a Toyota and my son behind me in the mustang and the service man told me i needed to go down the street I was at the wrong place. Finally a lady came and got me with my service provider and that went great. When calling the number on Google for service they for 4 hours said no one could take my call that they were all busy, finally called the dealership and talk to someone.

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